Remote Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Employment contract

Salary:

27000.00 - 30000.00 GBP / Year

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Job Description:

Join our dynamic team as a Customer Service Advisor! We are looking for enthusiastic individuals who are passionate about helping customers and providing top-notch support. If you thrive in a fast-paced environment and enjoy solving problems, this role is perfect for you!

Job Responsibility:

Responding to customer inquiries via phone, email, live chat, and in-person interactions
Providing accurate information about products, services, and company policies
Handling complaints professionally and working towards timely resolutions
Maintaining detailed records of customer interactions and transactions
Collaborating with other departments to improve customer experience
Processing orders, refunds, and account modifications efficiently
Keeping up to date with company updates, policies, and industry best practises

Requirements:

Business-level fluency in English, both verbal and written
Clear and concise customer-centric communication
Empathy and active listening abilities
Professional written and verbal communication
Accuracy in handling transaction inquiries
Adherence to procedures and Standard Operating Procedures (SOPs)
Diligent follow-up to ensure cases are fully resolved
Analytical skills to resolve issues effectively
Ability to guide customers through processes with confidence

Additional Information:

Job Posted:
May 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Remote Customer Service Advisor