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Remote Customer Service Advisor

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Office Angels

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Location:
United Kingdom , London

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

27000.00 - 30000.00 GBP / Year
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Job Description:

Join our dynamic team as a Customer Service Advisor! We are looking for enthusiastic individuals who are passionate about helping customers and providing top-notch support. If you thrive in a fast-paced environment and enjoy solving problems, this role is perfect for you!

Job Responsibility:

  • Responding to customer inquiries via phone, email, live chat, and in-person interactions
  • Providing accurate information about products, services, and company policies
  • Handling complaints professionally and working towards timely resolutions
  • Maintaining detailed records of customer interactions and transactions
  • Collaborating with other departments to improve customer experience
  • Processing orders, refunds, and account modifications efficiently
  • Keeping up to date with company updates, policies, and industry best practises

Requirements:

  • Business-level fluency in English, both verbal and written
  • Clear and concise customer-centric communication
  • Empathy and active listening abilities
  • Professional written and verbal communication
  • Accuracy in handling transaction inquiries
  • Adherence to procedures and Standard Operating Procedures (SOPs)
  • Diligent follow-up to ensure cases are fully resolved
  • Analytical skills to resolve issues effectively
  • Ability to guide customers through processes with confidence

Additional Information:

Job Posted:
May 10, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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