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Remote Collections Specialist

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Robert Half

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Location:
United States , Birmingham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client in the detail oriented Services industry is seeking an experienced Remote Collections Specialist to join their team on a contract basis. The ideal candidate will have a proven track record in high-volume collections and will be responsible for managing outstanding invoices, maintaining client relationships, and ensuring timely payment resolution. This role is 100% remote but requires residency in Central or Eastern Time zones.

Job Responsibility:

  • Proactively manage a high volume of outstanding client invoices, ensuring timely collection and follow up
  • Initiate contact with clients via phone, email, and written correspondence to resolve past due balances
  • Research and resolve billing discrepancies and client queries in a detail oriented and timely manner
  • Document all collection activities accurately and maintain clear account records
  • Collaborate with internal teams including accounting, sales, and client services to resolve account issues
  • Escalate complex or unresolved accounts appropriately
  • Provide regular updates and reports on collection status to management
  • Maintain compliance with all relevant regulations and company policies

Requirements:

  • 5+ years of high-volume collections experience, preferably within a detail oriented services environment
  • Strong written and verbal communication skills
  • excellent phone etiquette required
  • Ability to handle challenging conversations professionally and diplomatically
  • Highly organized with a keen attention to detail
  • Proficiency in Microsoft Office Suite and experience with accounting/ERP systems
  • Reliable high-speed internet and a dedicated home office setup
  • Must reside in and work standard business hours within the Central or Eastern Time zone
  • Must be legally authorized to work in the United States
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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