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Randstad Logo Randstad · Health and Beauty

Remote Bilingual Patient Caseworker

Canada, Moncton Employment contract 52000.00 - 55000.00 USD / Year · Job Posted June 11, 2026
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Job Description

Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life? We are currently hiring dedicated Bilingual Caseworkers for full-time, permanent remote opportunities. In this role, you will navigate complex reimbursement processes, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.

Job Responsibility

  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
  • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues
  • Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices to maximize reimbursement solutions and ensure timely medication access
  • Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
  • Accurately document every activity and interaction in the program-specific CRM database and coordinate all related paperwork for insurance and federal funding submissions

Requirements

  • 2+ years of recent experience (within the last 7 years) as a Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
  • 5/5 bilingual proficiency in French and English (oral and written)
  • legal eligibility to work full-time in Canada
  • reside in Quebec (QC) or New Brunswick (NB)
  • experience with CRM systems (e.g., Salesforce) and Microsoft Office
  • comfortable with criminal and credit background checks
  • no pre-booked vacations in the next 3 months
  • dedicated quiet workspace and stable internet connection
  • fully available for schedule Monday-Friday 8 am - 8 pm EST

What we offer

  • 100% Work-From-Home permanent opportunity
  • Registered Savings Plan (RSP) with immediate company match starting on Day 1
  • Company stock purchase program
  • Immediate access to full medical, dental, and vision care packages
  • 3 weeks paid vacation plus designated paid sick and wellness days
  • Annual performance bonus potential
  • Annual merit review process for salary increases
  • Wellness programs (physical, emotional, financial, social)
  • Backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental/caregiver leave
  • Home office hardware and equipment provided
  • Monday-Friday schedule with shifts between 8 am and 8 pm EST
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