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Randstad Logo Randstad · Health and Beauty

Remote Bilingual Patient Caseworker

Canada, Montreal 52000.00 - 55000.00 CAD / Year · Job Posted June 15, 2026
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Job Description

Are you looking for the chance to work 100% from home while utilizing your organizational, collaboration, and patient-service skills? Do you want to join a leader in the pharmaceutical industry and support patients to ensure they can get the specialty medications they require to live a better life? We are currently hiring dedicated Bilingual Caseworkers for full-time, permanent remote opportunities. In this role, you will navigate complex reimbursement processes, engage in conversations with a can-do attitude and deep empathy, and ensure that patients come first.

Job Responsibility

  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Navigate complex lobbying processes, investigate financial options, manage benefit investigations, and handle special authorizations and appeal requests
  • Implement call-centre programs providing telephone support to patients, healthcare professionals, and funding bodies
  • Act as a critical liaison between patients, pharmacies, insurance companies, and physicians' offices
  • Administer case-management protocols including data collection, ongoing patient follow-up, therapy disruption monitoring, and mandatory adverse event reporting
  • Accurately document every activity and interaction in CRM database and coordinate related paperwork

Requirements

  • 2+ years of recent experience (within last 7 years) as Patient Caseworker, Pharma Reimbursement Specialist, Patient Coordinator, or Patient Care Specialist
  • 5/5 bilingual proficiency in French and English (oral and written)
  • Legal eligibility to work full-time in Canada
  • Reside in Quebec (QC) or New Brunswick (NB)
  • Experience with CRM systems (e.g., Salesforce) and Microsoft Office
  • Able to undergo and clear criminal and credit background checks
  • Available Monday-Friday, 8:00 am to 8:00 pm EST
  • No pre-booked vacations in next 3 months
  • Dedicated quiet workspace and stable internet

What we offer

  • 100% Work-From-Home permanent opportunity
  • Competitive Salary $52,000 – $55,000 annualized (hourly equivalent of $26.67 to $28.21/hr based on 37.5-hour paid work week)
  • Day-1 Registered Savings Plan (RSP) with immediate company match and stock purchase program
  • Day-1 full medical, dental, and vision care
  • 3 weeks paid vacation plus paid sick and wellness days
  • Annual performance bonus and annual merit review
  • Wellness & Family Support programs
  • Home office equipment provided
  • Monday-Friday schedules, shifts between 8:00 am and 8:00 pm EST
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