Remote Bilingual Customer Service Specialist

Job details summary. Ottawa, Ontario. $21.63 per hour. Contract. Job category: customer service & call center. Bilingual Relocation Advisor – Exclusive Opportunities for Ottawa & Gatineau Talent. Are you a bilingual professional residing in the Ottawa or Gatineau region? Here is your chance to secure a highly coveted career that blends premier, structure-driven onsite training with a 100% full-time work-from-home (WFH) career path! Moving is stressful, but for Canadian Armed Forces (CAF) members, it is a way of life. We are seeking empathetic, sharp, and solution-driven Relocation Advisors who want to do more than just process paperwork. In this role, you are a lifeline for military families, turning high-stakes transitions into smooth journeys while building an expert career. The Path to 100% Remote Work (WFH): To protect the integrity of our support to military families, our onboarding center utilizes a strict 100% Onsite Training Center model in DOWNTOWN OTTAWA. There is no permanent onsite team; the center is designed solely to launch you into full-time remote success. The Onsite Training Pipeline (2–3 Months Total): 1. In-Class Training (4 weeks): Paid, structured deep-dive into the Canadian Forces Relocation Directive (CAFRD). Must be successfully completed alongside gaining security clearance. 2. On-the-Job Training DOWNTOWN Ottawa office / OJT (2–4 weeks): Hands-on, practical learning phase with active support. 3. Evaluation Phase: Operations Managers assess your progress directly at the training center. Transition to Full-Time REMOTE Upon successfully graduating from the training pipeline, meeting core performance metrics, and demonstrating mastery of the technical skillset, you will transition into a permanent, full-time work-from-home model (no hybrid required). *Note: Candidates must maintain a quiet, dedicated home workspace with a stable, wired (Ethernet) internet connection to protect client privacy.* Paid Training: 3-4 weeks (8:00 AM to 5:00 PM). Contract Type: Full-time, contract with the possibility of permanent transition. Location: Ottawa, K1P 6M7 - Easily accessible by public transit (paid parking available). Advantages: Why You'll Love This Role: Competitive Compensation: A stable base rate of $21.63/hour with scheduled room to grow. Tiered Career Growth: Enter at Level I with structured, internal pathways to advance to Level II and Level III (accompanied by clear salary increases) as you master new skills. Future Reviews: Compensation is reviewed cyclically to ensure rates remain highly competitive in the regional market. Expert Directive Training: Deep-dive, paid training into the CAFRD directive—giving you an industry-recognized specialty. Mission-Driven Purpose: Directly support Canadian Armed Forces members and their families through vital life changes.