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Remote Bilingual Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Ottawa

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

44000.00 - 50500.00 / Year

Job Description:

Are you interested in building a career in the Insurance Industry? Are you bilingual in English and French and looking to grow within a reputable organization? We’re currently hiring Bilingual Customer Service Representatives who are eager to develop their skills, grow within the company, and build a long-term career in the insurance industry.

Job Responsibility:

  • Provide accurate responses to existing and new members while maintaining the highest level of customer service
  • Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
  • Must be available to work between the hours of 8am-8pm EST

Requirements:

  • Strong English communication skills
  • Must be able to pass The Federal Government's Enhanced Security Screening
  • Must have Strong Computer skills, using multiple screens and systems at the same time. ( Multitasking )
  • Strong Problem Solving skills
  • Customer Service experience or Call Center Experience Required
  • Able to work under pressure
  • High School Diploma Required
What we offer:
  • Paid 4-6 weeks of training, followed by 2-3 weeks of mentorship
  • 3 weeks of Paid Vacation & 3 Paid Personal days
  • Monday - Friday scheduling - Weekends off
  • Pension plan
  • Able to participate in the Share Ownership Program
  • Bonus plan
  • Education reimbursement program $2,000 (annually)
  • Career advancement options

Additional Information:

Job Posted:
December 23, 2025

Expiration:
January 28, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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