Remote Bilingual Customer Service Representative Job at Randstad (Edmonton)

ROI Customer Service Representative

As an ROI Customer Service Representative, you will play a critical role in main...

Location

United States , San Bernardino

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

MUST BE BILINGUAL
Proficient in customer service, capable of effectively addressing and resolving issues
Experience in answering inbound calls in a timely and detail-oriented manner
Demonstrated skills in using spreadsheets for data organization and analysis
Proficient in Microsoft Office Suites, including Word, Excel, and PowerPoint
Ability to handle printing tasks efficiently and accurately
Experience in handling and maintaining medical records in an organized manner
Responsible for distributing faxes to the correct recipients promptly
Knowledge of R Code for statistical analysis is a plus
Must be comfortable working onsite, adhering to all safety protocols

Job Responsibility

Answering phones
Logging ROI requests
Emailing, faxing, and printing medical records

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan access

Bilingual Customer Service Representative

Embark on a rewarding career as a Bilingual Customer Service Representative at a...

Location

Canada , Concord

Salary:

22.00 CAD / Hour

Randstad

Expiration Date

February 15, 2026

Requirements

Fluent in English and French, with superior reading and writing skills
A background in customer service or insurance is preferred, preplanning is an asset
Demonstrate exceptional communication skills, with a knack for active listening and problem-solving
Tech-savvy with a willingness to adapt to new technologies, software and AI functions
Thrive in a team-oriented environment, ready to collaborate for mutual success
Professional appearance
Ability to work in a fast paced environment
Ability to follow instructions, procedures, and company guidelines

Job Responsibility

Provide exceptional customer service in English and French to a vast Canadian customer and client base
Manage new business, policy service, and claims while collaborating with various departments
Handle inbound and outbound calls, processing emails, and responding to fax requests
Guide families through sensitive situations, offering empathy and efficient support during difficult times
Proactively address and resolve customer inquiries, ensuring a seamless claims process and policy service
Collaborative team like environment with expectations to have cameras on
Agile, ability to adjust to new and changing business needs as the company grows

What we offer

Remote work opportunity
Great work-life balance
Excellent on-boarding process, with great training provided for the first month before going on the phones
Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
Opportunity for permanency with salary increase, benefits, and paid time off from day 1

Fulltime

Remote Bilingual Customer Service Representative – Loyalty Program

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

Canada , Toronto

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 16, 2026

Requirements

Bilingual agents fluent in English and French
with a STABLE work history
at least 2.5 years of on-phone customer service experience / call center experience
Tech-Savvy: Comfortable using Outlook, Teams, Excel, and CRM/call center software
Strong Problem-Solving Skills: Ability to adapt and provide solutions to customer needs
Positive & Professional Attitude: Maintain a friendly tone and handle calls with empathy and patience
Open to Feedback & Growth: Willingness to learn and apply coaching for continuous improvement
Internet Connection: A wired internet connection is required (WiFi is not encouraged)
Successful candidates need to clear the Criminal and Credit check during onboarding

Job Responsibility

Assist customers across Canada with loyalty program redemptions, order status inquiries, fraud concerns, and account updates
Provide site navigation support and answer general account questions
Process transactions and ensure accurate documentation of all interactions
Deliver exceptional customer service with a professional and friendly approach
Collaborate with team members and supervisors to enhance service quality
Apply feedback to continuously improve performance
Communicate effectively in both English and French to support a bilingual customer base

What we offer

Work-Life Balance: Enjoy the flexibility of a 100% remote role with no office days
Comprehensive Benefits: Upon achieving permanent status, receive 100% employer-paid health care, an EAP, a pension plan, paid holidays (including your birthday!), vacation, and additional care days
Career Growth: This contract is designed to lead to a permanent offer with enhanced benefits, an attractive bonus structure, and amazing career opportunities for promotion and training
Competitive Pay & Bonuses: Start at $20/hour with a potential increase after 6 months based on performance. Earn additional rewards through a bonus program based on quality and call handling
Recognition Program: Earn points to exchange for gift cards or credits
Training & Development: Receive 3 weeks of dedicated training to set you up for success

Fulltime

Spanish Customer Support Representative

Helpware is looking for a fantastic bilingual (English and Spanish) Customer Ser...

Location

Portugal

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Prior experience in customer service working across multiple channels
Fluency in both English and Spanish (bilingual level)
Prior experience working with highly demanding customers and British services
A solid understanding of IT and Microsoft Office
Excellent oral and written English and Spanish communication skills
Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends
Must currently live in Portugal and be eligible to work there as a contractor

Job Responsibility

Providing top-notch customer service through phone, email, and social media
Addressing a variety of customer inquiries in a personalized, friendly, and informative manner
Fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
Advising customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information
Maintaining your and your team's performance metrics at a high level
Acting as a community advocate for our Client’s partners and ensure the best representativity of their brand

Fulltime

Financial Bilingual Customer Service Representative

The Bilingual Financial Customer Service Representative will be the first point ...

Location

Canada , Calgary

Salary:

18.00 - 20.90 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Demonstrated passion for customer satisfaction excellence and prior experience is an asset
Fluent in English
Bilingual (French) is required
Interactive customer service environment required
Related experience in the food and/or retail industry considered an asset
Strong and developed oral and written communication skills, including typing, spelling, and grammar
Demonstrated ability to implement change efforts
Ability to learn new skills/concepts and apply this knowledge quickly and accurately
Advanced knowledge of PCs and familiarity with system navigation
Positive attitude and demonstrated ability to get along with others

Job Responsibility

Answer incoming telephone inquiries in accordance with Call Center guidelines
Follow up on escalated calls, as required
Submit fulfillments or research cases for callers’ inquiries if applicable
Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries
Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders
Ensure compliance with policies and procedures and regulatory requirements
Maintain a professional tone and positive attitude to callers
Responsible for answering calls for a baseline of 7 hours daily
A self-starter and takes initiative to take on new projects and additional responsibilities
Other duties and responsibilities as assigned

Fulltime

Bilingual Customer Service Representative

Our business is about making customers happy. That's all we do. Since 1982, we'v...

Location

United States , Malta

Salary:

Not provided

TTEC

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Great written and verbal communication skills in Spanish-English
Computer experience
High speed internet connection (>25mbps)
A hardwired connection to your home router is recommended.

Job Responsibility

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Resolve escalated or complex calls from customers.

What we offer

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Performance bonus opportunities
PTO
Tuition reimbursement
Health and wellness incentives.

Fulltime

Bilingual Customer Service Representative - Spanish-English

Our business is about making customers happy. That's all we do. Since 1982, we'v...

Location

United States , Austin

Salary:

13.50 - 17.25 USD / Hour

TTEC

Expiration Date

Until further notice

Requirements

6 months or more of customer services experience
High school diploma or equivalent
Great written and verbal communication skills in Spanish-English
Computer experience
High speed internet (>15 mbps)

Job Responsibility

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Resolve escalated or complex calls from customers

What we offer

PTO
Tuition reimbursement
Health and wellness incentives
Supportive of your career and professional development
An inclusive culture and community-minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Performance bonus opportunities

Fulltime

French Bilingual Customer Service Representative

We are looking for a French Bilingual Customer Support Specialist II to deliver ...

Location

South Africa , Cape Town

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

2+ years of customer support experience, preferably in a BPO, SaaS, eCommerce, or tech-enabled environment
Fluent in French and English (written and spoken)
Proven ability to handle complex or escalated customer issues with professionalism and empathy
Strong written communication skills with attention to tone, clarity, and accuracy
Experience using CRM or ticketing tools (e.g., Zendesk, Salesforce, Freshdesk, or similar)
Comfortable working independently in a remote setup
Previous experience in a healthcare or healthcare-related support environment (e.g., patient support, health insurance, medical devices, telehealth platforms)

Job Responsibility

Provide professional and timely customer support in French and English across assigned channels (email/chat/voice)
Resolve moderate to complex customer concerns, including account issues, billing questions, and product or service inquiries
Accurately document interactions, resolutions, and next steps in CRM and ticketing systems
Identify recurring issues and provide feedback to improve processes, knowledge bases, and customer experience
Adhere to SLA, QA, and compliance standards
Collaborate with internal teams (QA, Training, Ops) to ensure consistent service delivery
Act as a point of support for escalated or sensitive customer cases when needed

What we offer

Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Training and professional development opportunities

Fulltime

Remote Bilingual Customer Service Representative

Randstad

Location:
Canada , Edmonton

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 02, 2026

Expiration:
February 16, 2026

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Remote Bilingual Customer Service Representative

Randstad

Location:Canada , Edmonton

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 02, 2026

Expiration:February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Canada , Edmonton

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
February 02, 2026

Expiration:
February 16, 2026