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Aurora Innovation Logo Aurora Innovation · IT - Administration

Remote Assist Specialist

United States, Dallas Employment contract 26.00 - 34.00 USD / Hour · Job Posted April 27, 2026
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Job Description

Aurora's mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn. Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Part-Time Remote Assistance Specialist who will play a crucial role in expanding the remote operations team. This person will be responsible for safely monitoring and resolving trigger requests from fleet vehicles across public roads and closed course testing sites.

Job Responsibility

  • Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
  • Safely send remote commands to autonomous vehicles for on road and closed course testing
  • Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
  • Triage and review of remote assist workflows that are key to performance metrics and compliance
  • Escalate operational blockers with suggested solutions
  • Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
  • Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
  • Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
  • Interact with the public as an ambassador for Aurora

Requirements

  • Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
  • Excellent communication skills, both written and verbal
  • Keen attention to detail
  • Ability to prioritize and make strategic decisions proactively
  • Consistent focus on safety
  • Ability to think critically
  • Willingness to learn every day
  • Valid U.S. driver's license with at least 5 years of driving history and a clean driving record, validated by MVR check
  • Must pass initial and random drug and alcohol screenings
  • 100% in office with the ability to travel as needed
  • Available to work day or night shifts: early mornings, late nights, rotating shifts
  • Ability to work regular overtime and some weekends

Nice to have

  • Experience in operations, technology, customer service, or automotive field
  • Proficient in G-Suite
  • Command line interface experience
  • Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.
  • Experience working in a collaborative environment - team player
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