Remote Analytics Specialist

• Analyse operational and customer data to identify trends, performance drivers, and root causes
• Develop and maintain dashboards and reports (primarily in Power BI) to track key metrics and business performance
• Translate data into actionable insights that inform strategy and continuous improvement initiatives
• Partner with stakeholders across Sales, Customer Resolutions, and Experience Design to influence decisions and prioritisation
• Collaborate with global analytics teams to align on tools, frameworks, and best practices
• Produce regular and ad hoc analysis to support local business needs and strategic initiatives
• Communicate insights through clear storytelling, tailored to both technical and non-technical audiences

• Experience in a Data Analyst, Business Analyst, or Insights Analyst role
• Strong SQL skills (BigQuery or similar) with the ability to analyse large datasets
• Hands-on experience with Power BI or similar visualisation tools
• Advanced Excel skills and confidence working with complex data
• Strong communication and data storytelling skills, including PowerPoint
• The ability to translate data into clear, actionable recommendations
• Experience working with stakeholders and influencing outcomes across different teams
• A proactive, self-driven mindset with the ability to manage competing priorities
• Prior experience of working in eCommerce, or customer operations/contact centres is highly regarded but not essential

Prior experience of working in eCommerce, or customer operations/contact centres

• 5 weeks’ Paid Annual Leave
• Paid Parental Leave
• Family & Community Leave
• 24/7 access to Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers)
• Co-worker Loyalty programme (extra contribution to superannuation fund where eligible)