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Myticas Consulting Logo Myticas Consulting · IT - Software Development

Remote – Software Support Representative

United States, Madison · Job Posted May 30, 2026
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Job Description

Join Our Team as an Software Support Representative for 100% Remote opportunity and Elevate Customer Success. Are you a seasoned problem-solver with a passion for technology and exceptional customer service? We are seeking a highly skilled Technical Support Representative to provide expert assistance, troubleshoot complex issues, and ensure the seamless operation of innovative healthcare software solutions. This fully remote role offers an exciting opportunity to work independently in a dynamic environment, making a tangible impact on our clients' success.

Requirements

  • Extensive experience in B2B technical customer service or implementation roles (5+ years)
  • Strong SQL query skills with the ability to write and modify queries independently
  • Deep understanding of troubleshooting application, interface, and data-related issues
  • Solid knowledge of cloud platforms such as Azure, Google Cloud, and AWS
  • Familiarity with database technologies including Microsoft SQL Server and Oracle
  • Proven experience working with healthcare software and understanding industry regulations (preferred)
  • Excellent analytical, critical thinking, and problem-solving abilities
  • Strong interpersonal skills and a consultative, collaborative approach
  • Ability to work independently with minimal supervision and adapt to evolving priorities
  • Bachelor's Degree or equivalent relevant experience
  • Proven track record in technical customer service within a production support environment
  • Self-starter with excellent organizational skills
  • Ability to communicate complex technical information clearly and effectively
  • Willingness to receive constructive feedback and continuously improve

Nice to have

  • Experience with healthcare industry standards and compliance
  • Knowledge of advanced application features and integrations within Health, Pharmacy & Health Technology sectors
  • Familiarity with site configuration management based on data analysis
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