Remortgage Case Manager

• Manage a high-volume caseload of remortgage matters from start to finish, with administrative support
• Handle the more technical and challenging elements of the remortgage process with confidence
• Deliver an outstanding service to clients, introducers, and business partners at every stage
• Manage complex queries efficiently, resolving issues while protecting both the client’s and the business’s interests
• Ensure all matters are billed correctly and that completion funds are transferred accurately and securely
• Maintain files to the highest standards, ensuring compliance with SLAs, regulatory requirements, and industry best practice
• Keep accurate and comprehensive records, including detailed telephone notes, while managing calls and emails promptly
• Organise and prioritise workload effectively, ensuring deadlines are met and cases progress without delay
• Take ownership of personal performance, consistently meeting and exceeding agreed targets
• Proactively identify risks and implement solutions to prevent potential challenges
• Support the development of Trainee Case Managers through guidance and coaching
• Enhance the client journey by maximising the use of digital conveyancing systems and tools

• 2+ years experience as a Senior Case Executive handling complex remortgage cases
• Solid Remortgage experience
• Strong understanding of UK property law, remortgaging processes, and lender requirements
• Familiarity with regulatory requirements, including Anti-Money Laundering (AML) and GDPR
• Passion for providing an exceptional customer experience

Sale and Purchase experience is an advantage

• Competitive salary + annual bonus
• Hybrid working – 2 days in our stunning Leeds offices (you choose the days)
• 25 days holiday (plus bank holidays), increasing with service
• 4 wellness days every year to recharge and reset
• A modern workspace with open-plan seating, yoga classes, and an on-site coffee shop
• Generous pension & health plan contributions
• Career progression opportunities across the PEXA Group