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Remedy Sme

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Randstad

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Location:
United Kingdom , Ipswich

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

700.00 - 747.00 GBP / Day
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Job Description:

We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.

Job Responsibility:

  • Supporting and maintaining the existing Remedy ITSM platform
  • Managing CMDB data loads and foundation data
  • Working on integrations (including E-bonding)
  • Customising workflows and configurations using Developer Studio
  • Troubleshooting complex issues through log analysis and root cause identification
  • Supporting failover and disaster recovery (BCDR) readiness
  • Providing technical guidance and mentoring internal engineers
  • Driving improvements in processes, documentation, and system performance

Requirements:

  • Strong hands-on experience with Remedy ITSM (essential)
  • Experience with CMDB, integrations, and Developer Studio
  • Solid troubleshooting and problem-solving skills in complex environments
  • Understanding of ITSM processes and legacy system support
  • Experience with disaster recovery / failover is highly desirable
  • Background working with modern tools like ServiceNow is a plus
  • Ability to work onsite 5 days a week in a secure environment
  • Active SC clearance or eligibility to obtain (5 years UK residency required)

Nice to have:

  • Experience with disaster recovery / failover is highly desirable
  • Background working with modern tools like ServiceNow is a plus

Additional Information:

Job Posted:
May 18, 2026

Expiration:
June 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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