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This role is part of our Food and Beverage Management team in our all-day dining outlet. The Remedy Assistant Manager will report to the Remedy Manager and is responsible for supporting the overall success and prosperity of the restaurant from both a guest and employee perspective with an emphasis on driving quality of service, guest recognition and floor management to maximize cover capacity.
Job Responsibility
Be present at all times of high occupancy to ensure that professional, courteous and efficient guest service is offered, following the standards and sequence of service
Establish and maintain adequate equipment and product par stock
Handle guest service enhancements and glitch resolution in case of guest complaints or negative comments and ensure full closure of this, to the guest's satisfaction
Perform pre-shifts to ensure that each employee has a professional personal appearance, as well as a professional, warm and sincere posture
Assist with training, schedules, payroll and other managerial duties as needed
Requirements
1 + years experience, previous experience as a supervisory or assistant manager position in Food and Beverage
Previous Experience in hotel and fine dining preferred
Requires the ability to operate computer equipment and knowledge of Open Table and Microsoft applications
Previous experience with MICROS or other POS systems required
Strong interpersonal and relationship-building skills to work with cross-functional teams
Elevated Leadership skills and cross-cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences
Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States
What we offer
Winter Season Lifestyle Benefit
Merchant Pass Available
401k participation with company matching program
Competitive Benefits: Medical, Dental and Life Insurance
Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide