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This position provides technical operational and administrative support to the Relocation Manager, facilitating the smooth execution of international mobility services for employees relocating to, from, or within Italy. The role assists with managing day-to-day relocation workflows, vendor interfacing, documentation, and employee communication to ensure efficient delivery and compliance with corporate procedures.
Job Responsibility:
Assist the Relocation Manager in the planning and implementation of relocation programs
Prepare case files, reports, and status updates for ongoing mobility cases
Support with interpretation of relocation policies, preparation of cost estimates, and assignment documentation
Coordinate individual activities including home search, temporary housing, orientation, settling-in, and school search services
Maintain routine communication with relocated employees to ensure satisfaction and service quality
Escalate complex issues to the Relocation Manager and assist in implementing solutions
Organize and track immigration steps such as visa documentation, work permit procedures, local municipal registrations, and Codice Fiscale
Prepare and maintain required documentation for compliance purposes
Assist in Permesso di Soggiorno processes under guidance
Coordinate with real estate agents, relocation partners, moving companies, and other external providers
Schedule services and monitor vendor performance, reporting issues to management
Support property viewings, lease preparation, move-in/out inspections, and utility setup
Maintain accurate records in internal systems for relocation casework
Track timelines, budgets, and milestones of service delivery
Assist in preparing monthly reports and reviews related to invoicing and service outcomes
Requirements:
Experience in relocation services, HR support, mobility coordination, or customer service
Strong command of Italian administrative processes
Fluency in Italian and English with proven organizational skills and attention to technical detail
Nice to have:
Teamwork and collaboration in international/technical environments
Empathy, cultural awareness, and customer-service orientation
Problem-solving, proactivity, discretion, and professionalism with technical follow-through