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Relocation Consultant

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Smart City Locating

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Location:
United States , Dallas

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Category:
Sales

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Contract Type:
Not provided

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Salary:

52700.00 - 90000.00 USD / Year
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Job Description:

After a client has applied for their next apartment or closed on their new home, the Relocation Consultant bridges the gap between signing and move-in as well as acting as a continuity liaison during their time at home--and beyond! The Relocation Consultant is an inside sales role that provides an incredible customer experience and operates in a sales-driven environment, meeting and exceeding quotas, making the moving process as simple as possible for clients with the goal to leave a lasting impression that encourages the retention of clients, motivating them to utilize Smart City for their next apartment search.

Job Responsibility:

  • Serve as the primary point of contact for assigned clients during their moving process
  • Build strong relationships with clients to guide and support them throughout the Concierge process
  • Proactively engage with clients before their move-in date
  • Identify and prioritize clients’ unique needs, curating personalized solutions
  • Oversee all aspects of client orders from start to finish
  • Leverage multiple platforms to communicate effectively with clients, internal teams, external partners, and vendors
  • Manage sales pipelines through various CRMs
  • Work independently while effectively managing a high-volume pipeline
  • Ensure quotas and business objectives are met
  • Engage with clients via text, telephone, and email
  • Communicate with customers to resolve problems and concerns
  • Manage and resolve process delays
  • Update and maintain client accounts with detailed records
  • Provide ongoing support to retain clients
  • Ensure timely responses to all inbound communications
  • Utilize the team and management as a resource
  • Apply a high level understanding of ‘Smart City’ business process and strategy
  • Be the Concierge Service subject matter expert
  • Be agile and adapt to changing business needs
  • Support process review and continuous improvement initiatives
  • Plan and participate in company promoted events
  • Participate in team meetings and collaborative sessions
  • Assist with efforts in other markets

Requirements:

  • High School Diploma or equivalent is required
  • 1+ years of customer service team experience
  • 1+ year of outside or inside sales experience
  • Experience with Google Workspace (Gmail, Calendar, Docs, Sheets, etc)
  • Experience using a CRM platform to manage a client pipeline and leverage outside SAAS platforms for communication
  • Understanding of Mac OSX and iPhone iOS for business
  • Proficient with social media platforms
  • Strong attention to detail
  • Effective time management, project coordination, and ability to meet multiple deadlines
  • Strong communication and active listening skills
  • Ability to work independently and as part of a team
  • Comfortable with data entry & cold calling

Nice to have:

  • Associates or Bachelor’s Degree is preferred
  • Experience in a client-facing sales, customer service, hospitality, or retail position is preferred
  • Experience with Excel or Google Sheets is preferred
  • An empathy-driven mindset with the desire to surprise and delight each client
What we offer:
  • Eligibility for medical, dental, and vision coverage
  • 401(k) plan
  • Company-paid and voluntary life insurance
  • Short & long term disability
  • Parental leave
  • Flexible PTO
  • Company-Recognized Paid Holidays
  • Company Issued Computer & Cell Phone
  • Comprehensive and flexible health benefits plan, including EAP
  • Life and Disability Insurance
  • Flex PTO, minimum of 10 days required each calendar year
  • 12 paid holidays + 1 floating personal holiday
  • Monthly cell phone stipend
  • Casual dress code
  • Professional development and training opportunities

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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