Relocation Consultant Jobs

Smart City Locating

Location:
United States, Dallas

Category:
Sales

Contract Type:
Not provided

Salary:

52700.00 - 90000.00 USD / Year

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Job Description:

After a client has applied for their next apartment or closed on their new home, the Relocation Consultant bridges the gap between signing and move-in as well as acting as a continuity liaison during their time at home--and beyond! The Relocation Consultant is an inside sales role that provides an incredible customer experience and operates in a sales-driven environment, meeting and exceeding quotas, making the moving process as simple as possible for clients with the goal to leave a lasting impression that encourages the retention of clients, motivating them to utilize Smart City for their next apartment search.

Job Responsibility:

Serve as the primary point of contact for assigned clients during their moving process
Build strong relationships with clients to guide and support them throughout the Concierge process
Proactively engage with clients before their move-in date
Identify and prioritize clients’ unique needs, curating personalized solutions
Oversee all aspects of client orders from start to finish
Leverage multiple platforms to communicate effectively with clients, internal teams, external partners, and vendors
Manage sales pipelines through various CRMs
Work independently while effectively managing a high-volume pipeline
Ensure quotas and business objectives are met
Engage with clients via text, telephone, and email
Communicate with customers to resolve problems and concerns
Manage and resolve process delays
Update and maintain client accounts with detailed records
Provide ongoing support to retain clients
Ensure timely responses to all inbound communications
Utilize the team and management as a resource
Apply a high level understanding of ‘Smart City’ business process and strategy
Be the Concierge Service subject matter expert
Be agile and adapt to changing business needs
Support process review and continuous improvement initiatives
Plan and participate in company promoted events
Participate in team meetings and collaborative sessions
Assist with efforts in other markets

Requirements:

High School Diploma or equivalent is required
1+ years of customer service team experience
1+ year of outside or inside sales experience
Experience with Google Workspace (Gmail, Calendar, Docs, Sheets, etc)
Experience using a CRM platform to manage a client pipeline and leverage outside SAAS platforms for communication
Understanding of Mac OSX and iPhone iOS for business
Proficient with social media platforms
Strong attention to detail
Effective time management, project coordination, and ability to meet multiple deadlines
Strong communication and active listening skills
Ability to work independently and as part of a team
Comfortable with data entry & cold calling

Nice to have:

Associates or Bachelor’s Degree is preferred
Experience in a client-facing sales, customer service, hospitality, or retail position is preferred
Experience with Excel or Google Sheets is preferred
An empathy-driven mindset with the desire to surprise and delight each client

What we offer:

Eligibility for medical, dental, and vision coverage
401(k) plan
Company-paid and voluntary life insurance
Short & long term disability
Parental leave
Flexible PTO
Company-Recognized Paid Holidays
Company Issued Computer & Cell Phone
Comprehensive and flexible health benefits plan, including EAP
Life and Disability Insurance
Flex PTO, minimum of 10 days required each calendar year
12 paid holidays + 1 floating personal holiday
Monthly cell phone stipend
Casual dress code
Professional development and training opportunities

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Relocation Consultant