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Are you looking for a stable and rewarding career where you can make a real difference? We’re hiring Relocation Advisors to be the primary point of contact for Canadian Armed Forces members and their families during their relocations. Your main goal is to provide a seamless, stress-free experience from start to finish. This is an excellent entry-level role with opportunities for advancement based on your performance and skills.
Job Responsibility:
Provide Multichannel Support: Serve as the sole point of contact for clients, offering guidance and support through various channels like phone, email, chat, and video calls
Host Virtual Sessions: Lead virtual planning sessions to help clients with their move, answering all inquiries and addressing complex challenges
Manage Expenses: Handle the financial side of relocations by reviewing and processing advance requests and expense claims
Administrative & Record Keeping: Provide administrative support and maintain accurate, detailed records of every client interaction
Solve Problems: Proactively manage client requests and expectations to ensure timely and effective solutions
Requirements:
Bilingualism in French and English (both written and spoken)
At least 1 year of call center experience OR strong customer service experience (retail, hospitality, etc.) and administrative skills
Attention to detail, professionalism, and the ability to perform under pressure or in complex situations
Eligibility for government security clearance: Must have lived in Canada for at least 5 years
Comfortable with Microsoft Office Suite and able to navigate between various platforms efficiently
What we offer:
Competitive Pay: The hourly rate is $21.63
Work-Life Balance: Enjoy a stable Monday to Friday schedule with shifts between 8:00 AM–4:00 PM and 12:00 PM–8:00 PM
Full Training: You'll receive three weeks of paid training from 8:00 AM–4:00 PM to set you up for success
Onsite & Collaborative: Work in a central, collaborative environment at Ottawa
Career Growth: This is a full-time, temporary position with the potential to become permanent
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