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Relocation advisor

Canada, Ottawa 21.63 CAD / Hour · Job Posted March 26, 2026

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Job Description

Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are the Strategic Partner and primary anchor for these families. You are the person who turns a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.

Job Responsibility

  • Act as the dedicated point of contact across phone, email, chat, and video, providing a warm and professional experience for every relocating member
  • Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind
  • Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
  • Navigate and interpret the Canadian Forces Relocation Directive

Requirements

  • Exceptional oral and written proficiency in both French and English is mandatory
  • At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key
  • High computer literacy
  • Ability to maintain high productivity and attention to detail during peak relocation seasons
  • Must have maintained continuous residency in Canada for the past 5 years (since March 2021)

What we offer

  • Paid Training: 3 weeks
  • Competitive Pay
  • Meaningful Impact
  • Professional Growth
  • Collaborative Culture
  • Structured Success
  • Stability

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