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Moving is one of life’s most significant stressors, but for the members of the Canadian Armed Forces, it is a frequent reality of their service to our country. As a Relocation Advisor, you aren't just processing paperwork; you are the Strategic Partner and primary anchor for these families. You are the person who turns a complex, high-stakes logistical challenge into a seamless, supportive journey, ensuring those who serve us are taken care of at home.
Job Responsibility:
Act as the dedicated point of contact across phone, email, chat, and video, providing a warm and professional experience for every relocating member
Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind
Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy
Navigate and interpret the Canadian Forces Relocation Directive
Requirements:
Exceptional oral and written proficiency in both French and English is mandatory
At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key
High computer literacy
Ability to maintain high productivity and attention to detail during peak relocation seasons
Must have maintained continuous residency in Canada for the past 5 years (since March 2021)