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This is an ideal role for anyone interested in starting a career within the Security and Intelligence industry working within our industry leading security operations center (SOC). The Systems Technician will be joining a specialized team within an exciting and fast-paced environment to work cohesively as part of the Command Centre Team at Santander. The applicant will be required to successfully respond, support, and manage alarm activity signals presented by the specialist monitoring software.
Job Responsibility:
Responsible for the incident management of both the Santander Head Office and Retail Estates as a result of alarm activations
The first port of call for all internal and external escalation
Working alongside Santander Security Management (Strategic partners)
Respond to all alarms and customer calls within strict target guidelines
Following appropriate training will demonstrate a competent understanding of the systems used in the SCC
Proactively be part of team-based problem-solving activities
Respond quickly to customer requests for information and action
Ability to write accurate and comprehensive incident reports
Ability to communicate effectively and have awareness of non-verbal cues
Demonstrates open body language
Requirements:
Call centre experience
Be able to promote and deliver excellent customer service
T. Skills and proficient in Microsoft Officer tools and applications
Demonstrate the ability to think and act quickly in emergencies or under pressure
Proven Data Analysis experience
Have an ability to deliver succinct and clear verbal and written reports where necessary
Maintain a high standard of personal presentation
Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance to ensure team effectiveness and availability
Able to demonstrate an ability to work as part of a team
Able to deal calmly and confidently with all demands from the public
An understanding of the principles of equality and diversity in relation to visitors' needs
An interest in and commitment to the work of Wilson James for its clients
Nice to have:
Alarm Receiving Centre (ARC) experience
CCTV SIA licence
What we offer:
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
Health and Wellbeing – Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents