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Relief Night Concierge

extracare.org.uk Logo

ExtraCare

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Location:
United Kingdom , Coventry

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.06 GBP / Hour
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Job Description:

The role is with ExtraCare Charitable Trust, focused on supporting its mission and delivering excellent customer experience. As a Night Concierge, you’ll be the reassuring presence that keeps residents, colleagues, and the community safe and supported overnight. The role includes responding to emergencies with first aid if needed, maintaining a clean and welcoming environment, carrying out vital health, safety, and security checks, and stepping in to support the care team only in urgent situations.

Job Responsibility:

  • To be responsible for carrying out cleaning duties in the communal areas as required in the cleaning schedules for their location
  • Ensure the safety and welfare of Residents during the evening and night-time by monitoring all activities in the village during this period
  • To ensure the building remains secure at all times and give access to emergency services from time to time as appropriate
  • Patrolling inside, checking fire panels, check if any mobility scooters have been left on charge in communal areas, check workshops, fire exits, kitchen and laundries
  • Check if all residents have left the bar, if so, turn Village lights off and tidy bar area
  • Also patrol outside and the perimeters of the village during the evening and night
  • Monitoring of CCTV surveillance to identify areas of concern
  • In emergency situations only assist the care team to deliver care and support to residents
  • To provide a safe environment for other night staff members by escorting them to on site locations, outside of the village centre as part of their night duties or to react to emergency calls
  • To make calls to emergency services or take appropriate action in the event of a serious incident or emergency
  • To take responsibility for all aspects of Health and Safety in your location ensuring ExtraCare’s Health and Safety Policies and Requirements are fully implemented, monitored and adhered
  • To review and keep up to date Risk assessments relating to the building and statutory checks

Requirements:

  • Experience in security operations and CCTV monitoring
  • Great communication skills with a strong customer service focus
  • Confidence in carrying out risk assessments and statutory building checks
  • A practical thinker with a positive, can-do attitude
  • Strong attention to detail, able to work independently, and quick to respond in emergencies
  • An open, honest communicator who helps create a safe and welcoming experience for residents
What we offer:
  • Accrued Annual Leave
  • Free Use of Onsite Gym
  • Ongoing Training and Development
  • Plus, Usual Benefits

Additional Information:

Job Posted:
January 20, 2026

Expiration:
February 13, 2026

Employment Type:
Parttime
Work Type:
On-site work
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