Relief Manager Job at Circle K (Baton Rouge)

Job Description

The Relief Manager is responsible for supervising employees, ensuring store cleanliness and inventory management, promoting customer satisfaction, and addressing daily financial and operational needs. The role also involves hiring and training staff, overseeing safety procedures, and maintaining professional relationships with suppliers and community members.

Job Responsibility

Directly supervises the activities of 2 or more full-time employees
recruits, hires, and trains positive, enthusiastic employees ensuring excellent customer service
develops, manages, and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized, and well-kept based on company standards
maintains a professional and supportive image among subordinates and supervisors
schedules employees within company guidelines and to the needs of the business to maximize customer service and maintain store image
develops positive and professional relationships with all suppliers
promotes excellent service and resolves customer complaints in a timely, professional manner
promotes and ensures a safe, positive public image within the neighboring community
prepares ongoing and timely performance appraisals
trains all employees on safety procedures and promotes safety awareness
mentors and trains employees on cash awareness and expectations to help reduce risk
ensures employees complete all required training in a timely manner
analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits
budgets and forecasts P&L lines and manages merchandise margins
safeguards and accounts for all money received and disbursed
manages and supervises store employees to ensure all required and requested reports are completed accurately and timely
ensures compliance with the company standards for store operations and safety.

Requirements

High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred
ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions
ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions
ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
a valid driver’s license and dependable transportation
ability to have open availability
ability to communicate (orally and in writing) in English
ability to perform essential duties and physical functions described above
ability to work in the conditions described below
ability to operate a motor vehicle
ability to sit for long periods of time
certificates and licenses: Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

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Relief Manager

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