Relief Counter Officer, HSBC

HSBC

Location:
China, Shenzhen

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC International Wealth and Premier Banking (IWPB) focuses on delivering borderless banking and wealth management services to retail customers and ultra high net worth individuals globally through mobile-first capabilities and exceptional teams.

Job Responsibility:

Deliver all required and appropriate support to customer-facing staff and all servicing requests for Customers
Support customer-facing staff as required to achieve predefined targets and the wider WPB strategy
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Lead, develop and motivate the team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
Set expectations, share best practice and manage, monitor, coach and develop team members to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
Implement and apply the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise integration, effectiveness and efficiency
Communicate and embed HSBC policy and procedures to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues

Requirements:

Bachelor's degree or equivalent experience
Minimum of one year proven and progressive financial services and/or retail sales experience or equivalent
Strong communication, client focus and influencing skills
Sound knowledge of services and the client relationship management system
Local regulatory & license requirements
Able to communicate well in English and local languages
Attain appropriate professional and regulatory qualifications as required by market
Attain any internal standards as required by HBCN

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
September 08, 2025

Expiration:
October 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Relief Counter Officer

HSBC

Location:China, Shenzhen

Category:Banking

Contract Type:Employment contract