This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Reliability Resident Automation Engineer plays a critical role in ensuring customer satisfaction by managing and coordinating the daily, weekly and monthly activities to maintain, operate and support the E80 systems and equipment in dedicated customer plants. This position involves close collaboration with cross-functional teams, client maintenance and operation teams. This position will be 80% Hands on the equipment/system and 20% Supervising and Coordinating with other E80 staff and customer. He/She will be assigned to a specific customer’s plant or to a group of plants. The main goal is to deliver maximum customer satisfaction for any E80 customer service-related matters occurring in the plant.
Job Responsibility:
Ensure equipment reliability and uptime through scheduled inspections, preventive tasks, and condition-based (on-failure) maintenance
Diagnose faults and perform corrective maintenance and troubleshooting to quickly restore performance
Execute preventive maintenance per approved plans and document results
Report activities, findings, and system performance to both the Customer and E80
Build a strong Customer–E80 relationship based on trust, daily commitment, technical results, and equipment reliability
Serve—together with the direct manager—as the interface across corporate teams to coordinate problem solving, on-site/remote operations, spare-parts supply, and quotations
Participate in regular meetings with customer stakeholders
Escalate and report anomalies to E80 and proactively propose solutions and corrective actions
Deliver on-the-job training to customer personnel and maintain training records
With the direct manager and Area Manager, identify and promote improvements, system modifications, and extensions
Support on-site spare-parts inventory, set reorder points, and request purchases as needed
In coordination with the direct manager, organize, manage, and keep any customer-required safety/security documentation current
Organize and maintain the maintenance area, tools, and equipment provided by E80 and/or the Customer
Requirements:
Bachelor's degree in engineering, operations management, or a related field is preferred
Equivalent maintenance management experience in the material handling and industrial machine design and manufacturing industries will also be considered
2+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, and asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Strong technical background with understanding and/or hands-on experience on all technical aspects of an E80 automation system (PLC, PC, LGV, EM)
CMRT, Certifications highly preferred
Knowledge of SAP ERP system, CRM (Salesforce)
Knowledge of Microsoft Office 365 and power platform
Strong analytical skills and attention to detail
Excellent organizational, communication and collaboration abilities
Be a change agent
Passion for customer service and a customer-centric mindset
What we offer:
Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match