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Release of Information Specialist

United States, Cooperstown · Job Posted March 13, 2026
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Job Description

We are looking for a dedicated Release of Information Specialist to join our team in Cooperstown, New York. In this long-term contract position, you will play a vital role in managing patient health information while ensuring compliance with organizational and regulatory standards. This role requires professionalism, attention to detail, and strong customer service skills to support healthcare operations effectively.

Job Responsibility

  • Process requests for patient health information and ensure timely release to authorized parties
  • Maintain accurate records of all information requests and document actions taken
  • Collaborate with a team of specialists to ensure seamless handling of health information requests
  • Perform scanning, photocopying, and electronic documentation tasks to manage patient records efficiently
  • Verify the authenticity of information requesters and ensure compliance with privacy regulations
  • Respond to inquiries professionally via email, voicemail, and other communication channels
  • Utilize electronic document management systems to organize and retrieve information effectively
  • Support the processing of disability claims and handle related documentation
  • Ensure adherence to healthcare standards and protocols for information handling
  • Monitor queues for incoming requests and prioritize tasks accordingly

Requirements

  • Minimum of one year of work experience in a detail-oriented setting, preferably in healthcare or related industries
  • Strong customer service skills with the ability to communicate effectively and courteously
  • Proficiency in Microsoft Office tools, including Word and Outlook
  • Familiarity with electronic document management systems and handling of patient records
  • Ability to manage multiple tasks simultaneously while maintaining attention to detail
  • Knowledge of health information management practices and privacy regulations
  • Comfortable working in a team environment and collaborating with others
  • Business casual dress code required for this role

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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