Release Manager Job at Clue Software (Bristol)

Job Description

As the Release Manager, you will be responsible for creating, owning, and improving the internal and customer-facing change process in Clue and ensuring all releases are a success. This includes application updates, patches, security improvements, customer specific releases as well as core roadmap planned releases. You will work collaboratively with all areas of the business as well as our customers to ensure a smooth deployment of all technology projects to our customers. You will be intellectually inquisitive and passionate about continuous improvement, results-focused and customer-obsessed, wanting to deliver high customer satisfaction at every step during the release cycle.

Job Responsibility

Act as the 'go to' authority on all matters concerning Release Management at Clue
Act as the Change Manager and governor of changes within Clue
Lead the Go-Live activities to deploy the software successfully
Ensure releases are planned, according to the requirements and budget
Create plans for the implementation and deployment as per the release schedule, including customer communications
Schedule the release readiness reviews before deployment and milestone reviews after each release
Flexibility to support out-of-hours working on an ad hoc planned basis to facilitate releases in conjunction with the Support and Platform teams
Maintain documentation related to procedures on build and release, various notifications lists, and dependencies
Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams
Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates
Managing risks and resolving challenges that impact release scope, quality, and schedules
Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected

Requirements

At least 2 years of experience in a similar position, within a SaaS or technology environment
Excellent customer relationship management experience
Experience of managing and improving change and release processes
Experience of managing defects, both in production and development environments
Demonstrable knowledge of ITIL or similar service delivery methodologies with an emphasis on change management
Excellent knowledge of software development lifecycles
Strong communication skills, both written and oral, comfortable working with engineers and presenting to leadership
Process-oriented, can map processes, and conform to best practices
Problem solver with a willingness to take ownership of issues to resolve
Able to work independently and manage a variety of projects simultaneously
An understanding and proficiency in working as an active member of an agile development team, and the ability to demonstrate a good knowledge of Scrum
Proactive attitude with excellent analytical and problem-solving skills
Flexible and adaptable to ongoing change
Knowledge of configuration management including hardware configurations
Experience in Continuous integration and Continuous development (CI/CD) systems in Azure
Advanced Excel knowledge (dynamic queries, Power Query, linking between sheets / workbooks etc)

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