Relationship Support Officer, HSBC

HSBC

Location:
Hong Kong, Mongkok

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Job Responsibility:

Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction
Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning
Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target
To ensure smooth daily administrative and operations support are right in place for Relationship Manager in handling customers and working counterparts related matters.

Requirements:

University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable
Minimum 2 years of work experience in banking/financial services work experience.
Strong sales and customer service orientation, with self-motivation and ability to work under pressure
Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage
Good understanding of banking products market trend, product knowledge, and product development
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
Pass the IIQE and fulfil the competency requirements to carry out regulated activities as defined under the Regulator
More experience candidate, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8 will be considered as Relationship Support Officer II.

Nice to have:

Proficiency in Putonghua
More experience candidates, passes in the Insurance Intermediaries Qualifying Examinations I, II, III & Hong Kong Securities Institute Licensing Examinations 1,7,8.

What we offer:

Dynamic working environment
Good career development opportunities
Competitive compensation packages.

Additional Information:

Job Posted:
July 31, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Relationship Support Officer