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Barclays Logo Barclays · Banking

Relationship Support Executive

United Kingdom, Sunderland · Job Posted June 14, 2026
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Job Description

Join us as a Relationship Support Executive, where you’ll build and nurture strong relationships that drive retention and loyalty across a portfolio of corporate clients. You’ll bring a deep understanding of the payments industry, working closely with customers to ensure satisfaction with our services while proactively identifying opportunities for improvement. Collaborating with Relationship Managers and teams across the business, you’ll play a key role in delivering exceptional client outcomes and experiences, providing guidance, sharing best practices, and leading with a focus on problem solving and value creation.

Job Responsibility

  • Build and nurture strong relationships that drive retention and loyalty across a portfolio of corporate clients
  • Bring a deep understanding of the payments industry, working closely with customers to ensure satisfaction with our services while proactively identifying opportunities for improvement
  • Collaborating with Relationship Managers and teams across the business, you’ll play a key role in delivering exceptional client outcomes and experiences, providing guidance, sharing best practices, and leading with a focus on problem solving and value creation
  • Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients
  • Preparation of sales proposals, presentations, and contracts for potential clients
  • Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records
  • Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers
  • Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making
  • Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives

Requirements

  • Proven track record of delivering service excellence within technical or operational environments
  • Exceptional problem-solving skills with a passion for resolving complex customer challenges
  • Excellent verbal and written communication, with the ability to present confidently and translate complex information into clear, simple messages for customers
  • Demonstrated understanding of the payments industry and its key processes
  • Proficient in Microsoft Office and related IT systems

Nice to have

  • Previous experience in payments or customer support roles, ideally within a financial services environment
  • Good understanding of payments products, including both issuing and acquiring
  • Experience in portfolio management, with the ability to prioritise and manage multiple client relationships effectively

What we offer

  • Access to wellness rooms, gyms and mental health support
  • Welcoming and inclusive culture
  • Collaborative areas
  • Socialising, sports, community events and volunteering
  • Modern workspaces, on-site cafeterias, fitness centers, tech-equipped workstations
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