Relationship Service Manager, HSBC

HSBC

Location:
India, Gurugram

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Responsible for management and execution of client related service events through the full life cycle of a client's relationship with HSBC for Corporate and Institutional Banking (CIB)

Job Responsibility:

Coordinate onboarding on behalf of Relationship Managers and product specialists
Proactive management of credit and operational services for assigned portfolio of CIB clients
Support Global Relationship Bankers or local Relationship Managers to develop and grow long-term relationships
Act as primary point of contact for clients and internal colleagues
Protect the firm from non-financial risk through robust control environment
Maintain HSBC internal control standards
Manage workflow of credit and operational services
Support CARM approval process and collaborate with Credit Services Support
Support risk management activities including RFI enquiries and CDD periodic review cases
Provide opinion on operational aspects with various functions
Optimize workflow of life-cycle management/credit and operational services

Requirements:

Solid understanding of Banking operations and its products/services
General knowledge of trade, treasury, payment and cash management products and activities
Relevant work experience supporting Relationship Managers or Sales teams in a financial institution
Relevant credit application and credit monitoring experience (minimum 2 years)
Strong knowledge of regulatory requirements
Excellent client servicing skills (minimum 3 years of service in a client facing role)
Decisive with good judgement, results focused with ability to manage and prioritize multiple tasks
Ability to work independently but also as a team player with highly developed interpersonal skills
Agility with ability to create value for customers
Ability to understand and consolidate diverse and complex business information and identify and mitigate risk issues
Be change oriented and explore ways of enhanced working
Excellent analysis and problem solving skills
Proficient in Microsoft Office
Fluent verbal and written English
Minimum Graduation or as required for the role

Nice to have:

Forward-thinking mindset
Change orientation
Ability to explore ways of enhanced working

Additional Information:

Job Posted:
September 20, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Relationship Service Manager