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This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.
Job Responsibility:
Cultivate positive relationships with our dealerships
Optimize communication skills by creating strategic deals and goals with dealerships over the phone
Review the structure in underwriting for COAF
Guide the deals in house for funding
Analyze territory production goals
Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives
Requirements:
High School Diploma, GED, or equivalent certification
At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience
Nice to have:
Bachelor’s Degree in Business
2+ years experience in Auto Finance
2+ years experience in Customer Relations
5+ years experience in Customer Service
What we offer:
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being