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Relationship manager

United Kingdom, Barnsley 30000.00 - 35000.00 GBP / Year · Job Posted March 02, 2026
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Job Description

High-energy, empathetic, and organised Customer Service Manager to lead learner and employer satisfaction. Pivotal role where data meets creativity, acting as the Voice of the Customer to ensure service standards remain industry-leading.

Job Responsibility

  • Develop and implement innovative engagement methods tailored to specific demographics
  • Create bespoke engagement strategies for different qualification pathways
  • Proactively identify and re-engage disengaged learners and employers
  • Own and manage all survey systems, capturing data at key milestones
  • Organise and facilitate focus groups to deep-dive into learner experience
  • Arrange and coordinate Employer Board Meetings
  • Analyse data to produce reports that turn feedback into actionable business intelligence
  • Design and distribute high-quality monthly newsletters
  • Attend Insight Sessions with the Sales team to report on service standards

Requirements

  • Proven success in customer service management, ideally within the education or training sector
  • Creative thinker who can adapt style to different age groups and professional levels
  • Strong facilitator comfortable leading focus groups and managing high-level board meetings
  • Proficient in survey software, CRM systems, and digital communication tools
  • Ability to be present in the Head Office at least 3 days a week
  • Commitment to safeguarding
  • Enhanced DBS check required

What we offer

  • 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
  • Additional 2 days leave after 2 years' service
  • Additional 2 days leave after 5 years' service
  • Additional 2 days leave after 10 years' service
  • Work anniversary vouchers (£10 for every year reached)
  • Access to Westfield Health Plan after probation
  • Health Assured from Day 1
  • Early Finish Fridays (3pm finish on 2nd Friday of every month)
  • Dress Down Fridays every week
  • Buy & Sell annual leave (buy up to 5 days, sell up to 3)
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