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We’re looking for an experienced Relationship Manager to represent our bank across Wales — developing a high‑quality portfolio of commercial clients, expanding our network of introducers, and championing our values in the market. This is a role for someone who wants to do more than manage accounts. It’s for someone who wants to shape the future of ethical, sustainable banking in the region.
Job Responsibility:
Grow and Manage a High‑Quality Portfolio: Acquire, manage and maintain a portfolio of commercial banking relationships aligned to our business plan
Deliver financial and volumetric objectives that support the bank’s growth and performance
Broaden and deepen customer relationships to maximise income opportunities and enhance satisfaction
Be a Visible Ambassador in the Welsh Business Community: Build and nurture relationships with key sector bodies, professional intermediaries and local organisations
Develop a strong network of introducers and maintain a shadow pipeline of target businesses
Represent the bank with professionalism, credibility and a genuine commitment to our values
Champion Purpose‑Led Banking: Originate high‑quality lending and non‑lending business that aligns with the UN Sustainable Development Goals and our mission
Ensure credit exposures are well‑managed, with early identification and mitigation of risks
Support, Lead and Collaborate: Share sector knowledge and specialist skills to support colleagues across Commercial Banking
Help develop the relationship management and sales capabilities of the wider team
Provide insight to shape new products, services and processes that enhance the customer experience
Lead and manage others as required within the team structure
Requirements:
Strong business development and relationship management experience within commercial banking (typically 5+ years)
Operational understanding of banking processes, regulatory requirements and legal considerations
A proven track record of developing quality business and managing commercial portfolios
Ability to proactively identify opportunities and drive tasks independently
Excellent interpersonal, communication and influencing skills
Strong planning, organisation and time‑management abilities
Confident in financial analysis and interpreting financial information
Comfortable managing multiple priorities while maintaining exceptional attention to detail
Nice to have:
Banking qualifications are desirable but not essential