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Relationship Manager

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Copper.co

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Location:
United States , New York

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Category:
Finance

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Contract Type:
Not provided

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Salary:

100000.00 - 120000.00 USD / Year
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Job Description:

Work as a trusted advisor by establishing, maintaining and growing the long-term relationship with Copper’s client base and internally across departments. This role will require the successful candidate to liaise with internal stakeholders globally to ensure effective management of an existing client portfolio. They will ensure client satisfaction by maximising product value, whilst identifying growth opportunities and leveraging broader Copper relationships. This role is client-facing, requiring a good working knowledge of crypto, trading platforms and experience working on SAAS Fintech implementations.

Job Responsibility:

  • Develop and maintain strong relationships with key clients
  • Identify and pursue cross-sell opportunities on existing accounts
  • Meet the annual OKRs set by Head of Relationship Management
  • Serve as the primary point of contact for clients
  • Review account performance and discuss future strategies with our clients
  • Understand what the business wants from each client and what each client expects from the business
  • Develop and implement strategies to enhance client retention and satisfaction
  • Provide clients with technical updates and product feature reviews
  • Effectively communicate and collaborate with internal stakeholders
  • Ensure all feedback and opportunities are communicated, pursued and tracked appropriately
  • Maintain organised and accurate records of client interactions
  • Action all required projects (commercial and regulatory)
  • Act as the primary company stakeholder for managing and responding to existing client Due Diligence Questionnaire (DDQ) requests
  • Oversee the technical setup process for clients post-onboarding
  • Manage the wind-down processes during the off-ramp phase of clients
  • Stay informed about industry developments, regulatory changes, and emerging technologies in the cryptocurrency space

Requirements:

  • Excellent written and verbal communication skills
  • Demonstrated experience building trust and influencing decision-makers to develop long-lasting business relationships
  • Comfortable having a high degree of autonomy and shown ability in managing priorities from multiple internal and external partners
  • Prior experience working in a finance or a trading firm and understanding key financial systems and fund structures
  • In-depth knowledge of the financial services industry
  • Proven success building relationships with both internal and external stakeholders in an organised and professional manner
  • Logical thinker/problem solver who is self-motivated and a strong contributor within a team
  • Fluency in English is required

Nice to have:

  • In-depth knowledge of Crypto, Custody and Trading platforms
  • Strong understanding of project management principles
  • Previous experience working with Salesforce or a similar CRM tool
  • Other European languages would be a bonus
What we offer:
  • Paid Time Off - 25days annual leave per annum in addition to local bank holidays
  • Employees also receive one additional day of annual leave for each year of service
  • Comprehensive health cover - medical, optical and dental benefits
  • Life Insurance
  • Commuter Benefit Programme

Additional Information:

Job Posted:
December 07, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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