Relationship Manager Jobs

Copper.co

Location:
United States, New York

Category:
Finance

Contract Type:
Not provided

Salary:

100000.00 - 120000.00 USD / Year

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Job Description:

Work as a trusted advisor by establishing, maintaining and growing the long-term relationship with Copper’s client base and internally across departments. This role will require the successful candidate to liaise with internal stakeholders globally to ensure effective management of an existing client portfolio. They will ensure client satisfaction by maximising product value, whilst identifying growth opportunities and leveraging broader Copper relationships. This role is client-facing, requiring a good working knowledge of crypto, trading platforms and experience working on SAAS Fintech implementations.

Job Responsibility:

Develop and maintain strong relationships with key clients
Identify and pursue cross-sell opportunities on existing accounts
Meet the annual OKRs set by Head of Relationship Management
Serve as the primary point of contact for clients
Review account performance and discuss future strategies with our clients
Understand what the business wants from each client and what each client expects from the business
Develop and implement strategies to enhance client retention and satisfaction
Provide clients with technical updates and product feature reviews
Effectively communicate and collaborate with internal stakeholders
Ensure all feedback and opportunities are communicated, pursued and tracked appropriately
Maintain organised and accurate records of client interactions
Action all required projects (commercial and regulatory)
Act as the primary company stakeholder for managing and responding to existing client Due Diligence Questionnaire (DDQ) requests
Oversee the technical setup process for clients post-onboarding
Manage the wind-down processes during the off-ramp phase of clients
Stay informed about industry developments, regulatory changes, and emerging technologies in the cryptocurrency space

Requirements:

Excellent written and verbal communication skills
Demonstrated experience building trust and influencing decision-makers to develop long-lasting business relationships
Comfortable having a high degree of autonomy and shown ability in managing priorities from multiple internal and external partners
Prior experience working in a finance or a trading firm and understanding key financial systems and fund structures
In-depth knowledge of the financial services industry
Proven success building relationships with both internal and external stakeholders in an organised and professional manner
Logical thinker/problem solver who is self-motivated and a strong contributor within a team
Fluency in English is required

Nice to have:

In-depth knowledge of Crypto, Custody and Trading platforms
Strong understanding of project management principles
Previous experience working with Salesforce or a similar CRM tool
Other European languages would be a bonus

What we offer:

Paid Time Off - 25days annual leave per annum in addition to local bank holidays
Employees also receive one additional day of annual leave for each year of service
Comprehensive health cover - medical, optical and dental benefits
Life Insurance
Commuter Benefit Programme

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Relationship Manager