Relationship Manager, SME & Growth (F&B and Retail) Job at Airwallex (Hong Kong)

Job Description

Airwallex aspires to partner with the most ambitious businesses globally. The SME & Growth sales team is where this partnership begins. our primary focus will be bringing on new Retail and F&B SME customers and leveraging your skills in pitching, negotiating, and driving internal processes to set up our partnerships for success. We are looking for someone who has a passion for building relationships, selling, and negotiating, and a desire to revolutionise the way companies transact globally.

Job Responsibility

Be accountable for increasing revenue and new client acquisition across Retail and F&B SMEs in Hong Kong
Owning the full sales cycle and territory management from prospecting to close
Ensure the best customer experience and onboarding process for new customers, and own the initial customer ramp-up period
Representing Airwallex at client meetings and events
Maintain a database of current and potential customers using our CRM system along with meticulous CRM usage and forecasting
You are success-oriented and hold yourself accountable for delivering key outcomes
You consistently "go the extra mile" in your work and are willing to do what needs to be done to achieve results

Requirements

4+ years of sales experience, preferably selling a technical / financial product, with a track record of top performance, preferably in business development and outbound sales
Strong inside and outbound sales experience with demonstrated success winning Retail and/or F&B customers in Hong Kong
Excellent presentation, communication, and solution-selling skills (directly tailored to customer needs) and experience in identifying and influencing multiple key decision-makers and stakeholders
Ability to understand complex technical requirements (e.g., integrations with POS/OMS/ERP/eCommerce/ordering platforms) and craft solutions across multiple products
Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales, progressing opportunities through a multi-stage sales cycles
Strong analytical skills and an organized way of working
Superior verbal and written communication skills in English, Cantonese, and Mandarin

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Relationship Manager, SME & Growth (F&B and Retail)

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