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Airwallex Logo Airwallex · Sales

Relationship Manager, SME & Growth (F&B and Retail)

China, Hong Kong · Job Posted February 21, 2026
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Job Description

Airwallex aspires to partner with the most ambitious businesses globally. The SME & Growth sales team is where this partnership begins. our primary focus will be bringing on new Retail and F&B SME customers and leveraging your skills in pitching, negotiating, and driving internal processes to set up our partnerships for success. We are looking for someone who has a passion for building relationships, selling, and negotiating, and a desire to revolutionise the way companies transact globally.

Job Responsibility

  • Be accountable for increasing revenue and new client acquisition across Retail and F&B SMEs in Hong Kong
  • Owning the full sales cycle and territory management from prospecting to close
  • Ensure the best customer experience and onboarding process for new customers, and own the initial customer ramp-up period
  • Representing Airwallex at client meetings and events
  • Maintain a database of current and potential customers using our CRM system along with meticulous CRM usage and forecasting
  • You are success-oriented and hold yourself accountable for delivering key outcomes
  • You consistently "go the extra mile" in your work and are willing to do what needs to be done to achieve results

Requirements

  • 4+ years of sales experience, preferably selling a technical / financial product, with a track record of top performance, preferably in business development and outbound sales
  • Strong inside and outbound sales experience with demonstrated success winning Retail and/or F&B customers in Hong Kong
  • Excellent presentation, communication, and solution-selling skills (directly tailored to customer needs) and experience in identifying and influencing multiple key decision-makers and stakeholders
  • Ability to understand complex technical requirements (e.g., integrations with POS/OMS/ERP/eCommerce/ordering platforms) and craft solutions across multiple products
  • Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales, progressing opportunities through a multi-stage sales cycles
  • Strong analytical skills and an organized way of working
  • Superior verbal and written communication skills in English, Cantonese, and Mandarin
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