CrawlJobs Logo

Relationship Manager, MidMarket

intercom.com Logo

Intercom

Location Icon

Location:
United States , Chicago

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

203400.00 - 312610.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven. At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

Job Responsibility:

  • Own and grow a portfolio of Intercom’s mid market customers
  • driving measurable revenue expansion, retention, and long-term loyalty
  • Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact
  • Design and execute territory strategies that go beyond maintenance
  • targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans
  • Partner cross-functionally with Marketing, Product, and Customer Success
  • translating real customer needs into product innovation and GTM alignment
  • Analyze and communicate performance metrics that show the story behind growth
  • retention, adoption, and platform expansion
  • Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition

Requirements:

  • 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion
  • 3+ years selling SaaS solutions, ideally in complex, high-velocity environments
  • Proven success navigating procurement processes and influencing enterprise-level decision-makers
  • Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value
  • A track record of consistent overachievement
  • exceeding quota, driving revenue growth and complex renewals

Nice to have:

  • Sharp communication skills
  • written and verbal, tailored to senior stakeholders and technical teams alike
  • Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization
  • High intellectual curiosity and a growth mindset
  • A trusted advisor mentality
  • skilled at building long-term partnerships across multiple levels in complex organizations
  • Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Intercom - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Relationship Manager, MidMarket

New

Manager, Account Executives (MidMarket)

The role will lead a team of Account Executives primarily responsible for new bu...
Location
Location
United States , Chicago
Salary
Salary:
233505.00 - 278968.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in a quota carrying new business IC role with proven success
  • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 3+ years management experience
  • Previous experience building and executing on outbound sales motions
  • Exemplary new business sales experience
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Proven experience–and passion for–teaching and developing top talent
  • Experience developing GTM strategy, building, and executing operational plans
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
Job Responsibility
Job Responsibility
  • Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment
  • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
  • Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth
  • Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team
  • Track individual and team performance using CRM tools and reporting dashboards
  • Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue
  • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences
  • Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation
  • Maintain a strong understanding of customer needs and market trends to support the team in closing deals
  • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family
  • Fulltime
Read More
Arrow Right
New

Manager, Account Executives (MidMarket)

The role will lead a team of Account Executives primarily responsible for new bu...
Location
Location
United States , San Francisco
Salary
Salary:
259505.00 - 309964.00 USD / Year
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in a quota carrying new business IC role with proven success
  • Experience working on complex and strategic deals (involving procurement, legal, security)
  • 3+ years management experience
  • Previous experience building and executing on outbound sales motions
  • Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus
  • Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately
  • Proven experience–and passion for–teaching and developing top talent
  • Experience developing GTM strategy, building, and executing operational plans
  • A builder of businesses, with the ability to attract and develop the best talent in the industry
  • Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal)
Job Responsibility
Job Responsibility
  • Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment
  • Oversee the development of sales plans and tactics that align with company goals and regional market dynamics
  • Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth
  • Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team
  • Track individual and team performance using CRM tools and reporting dashboards
  • Analyze sales metrics and provide insights to optimize processes, identify trends, and forecast revenue
  • Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences
  • Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation
  • Maintain a strong understanding of customer needs and market trends to support the team in closing deals
  • Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind
What we offer
What we offer
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Fulltime
Read More
Arrow Right

Account Associate, Mid Market Renewals, Southern Europe

The Renewals team is comprised of curious, proactive, fun-loving Account Associa...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English & Spanish fluency mandatory
  • Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers
  • Track record of maintaining strong renewal rates to drive positive revenue outcomes
  • Consultative approach with an emphasis on discovery
  • ability to influence customer outcomes
  • Consistent track record of meeting or exceeding performance goals
  • Ability to overcome objections and mitigate commercial risk within accounts
  • Demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business
Job Responsibility
Job Responsibility
  • Deliver best in class Net Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery
  • Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle
  • Partner with the Sales Teams on account planning to ultimately drive total book of business growth
  • Understand customer business priorities and current use of Atlassian product suite to optimize Atlassian’s value and discover cross-sell and upsell opportunities for the Account team
  • Foster relationships and collaboratively sell with Atlassian Solution Partners sales representatives
  • Weekly forecast your pipeline for renewal & expansion opportunities
  • Maintain operational excellence through multi-tasking and prioritization
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • health coverage
  • wellness resources
  • Fulltime
Read More
Arrow Right
New

Principal Software Engineer, Fintech

We’re building the next generation of payments, money movement, and digital fina...
Location
Location
United States , Frisco; Atlanta
Salary
Salary:
133500.00 - 240700.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Software Engineering, or related field (required)
  • 7-10+ years of software engineering experience with increasing scope and technical leadership
  • Demonstrated experience leading architecture or platform modernization in regulated or financial systems
  • Java 11+, Spring Boot, RESTful APIs, OpenAPI, backward-compatible versioning
  • Kafka or AWS EventBridge
  • schema registry with compatibility rules
  • PostgreSQL, DynamoDB, Redis, S3
  • clear transaction boundaries
  • performance-minded SQL/NoSQL design
  • Spring Batch / AWS Batch / Quartz
Job Responsibility
Job Responsibility
  • Lead the architecture and implementation of scalable, event-driven financial systems supporting payments, settlements, and reconciliations
  • Drive adoption of modern Java microservice patterns using Spring Boot, RESTful APIs, and contract-first design (OpenAPI)
  • Champion observability and production excellence — ensuring deep traceability, resilience, and performance across distributed systems
  • Mentor engineers across teams, establish best practices in design reviews, testing, and secure development
  • Partner with cross-functional leaders in Product, Compliance, and Security to align technology with business and regulatory needs
  • Serve as an expert resource in Fintech system design, security, and cloud-native delivery
  • Define and evolve the Fintech engineering roadmap — balancing innovation with compliance, scalability, and reliability
  • Evaluate emerging financial technologies and guide adoption of event streaming, data analytics, and automation frameworks
  • Quantify technical decisions with clear ROI, cost, and risk trade-offs
  • align architecture with long-term platform objectives
What we offer
What we offer
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Fulltime
Read More
Arrow Right
New

Digital Product Owner

This Sports fashion brand are looking for an experienced Digital Product Owner t...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven record of delivering Customer Service SaaS products and capabilities that span several processes and teams
  • Experience ideally within an international setting
  • In depth understanding of contract regulations
  • Strong analytical mindset
Job Responsibility
Job Responsibility
  • Define new experiences for advisors and customers based on feedback, insights, and research
  • Understand the new Customer Service platform end-to-end
  • Collaborate with Customer Care, Operations and Technology leads to identify and communicate technical features and solutions
  • Work in partnership with the Head of Customer Care to set the vision
  • Lead development and delivery of 2021 Customer Service roadmap
  • Create the right digital integrations that help unify data from multiple sources and enable the delivery of effortless, consistent, and personalised service
  • Understand and influence and help the technical and business teams navigate new solutions to find the optimal way to deliver quickly
  • Fulltime
Read More
Arrow Right
New

Primary Teaching Assistant

Randstad Education is recruiting enthusiastic Primary Teaching Assistants to wor...
Location
Location
United Kingdom , Redhill
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
February 21, 2026
Flip Icon
Requirements
Requirements
  • Experience working with children (ideally in a primary school)
  • A caring, patient, and encouraging manner
  • Strong communication and teamwork skills
  • A firm commitment to safeguarding and child welfare (enhanced DBS check and satisfactory references required)
  • Relevant qualifications are a bonus but not essential
Job Responsibility
Job Responsibility
  • Assisting teachers in delivering lessons and activities
  • Providing targeted support to individual students or small groups, including those with Special Educational Needs (SEN)
  • Helping with behaviour management and maintaining classroom structure
  • Organizing teaching resources and materials
  • Participating in school events and parent meetings as required
What we offer
What we offer
  • Professional development and career growth opportunities
  • A welcoming and collaborative school environment
  • Flexible hours (Full-Time or Part-Time options available)
  • Access to a variety of primary schools in the Redhill area
  • Referral Bonus
Read More
Arrow Right
New

Strategic Cost Lead VP

Embark on a transformative journey with Barclays as a Strategic Cost Lead VP. Yo...
Location
Location
United States , Wilmington
Salary
Salary:
Not provided
barclays.co.uk Logo
barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working independently in highly dynamic environment
  • A deep understanding of corporate finance, P&L, and balance sheet analysis
  • The ability to communicate complex financial insights to non-financial stakeholders
  • Experience working with and influencing stakeholders around the bank
Job Responsibility
Job Responsibility
  • Development and implementation of business unit financial strategies, plans and budgets, using insights to evaluate the financial implications of strategic initiatives and recommend appropriate actions
  • Development of financial models to forecast future performance, assess investment opportunities, and evaluate financial risks for business units, and to analyse the impact of business decisions on financial performance and provision of recommendations
  • Cross functional collaboration to provide financial insights and guidance to business unit stakeholders
  • Identification of opportunities and implementation of financial process improvements that streamline financial operations
  • Support to business units in identification, assessment, and mitigation of financial risks, including provision of training and guidance to business units on financial risk management and compliance practices
  • Analysis and presentation of financial data to provide insights into business performance, identify trends, and support decision-making
  • To contribute or set strategy, drive requirements and make recommendations for change
  • Plan resources, budgets, and policies
  • manage and maintain policies/ processes
  • deliver continuous improvements and escalate breaches of policies/procedures
What we offer
What we offer
  • Structured approach to hybrid working
  • Supportive and inclusive culture and environment
  • Commitment to flexible working arrangements
  • Opportunity to embrace mobility and explore every part of our operations as you build your career
  • Fulltime
Read More
Arrow Right
New

Childrens Residential Support Worker

We are looking for dynamic youth mentors who have a desire to engage, guide and ...
Location
Location
United Kingdom , Loughborough
Salary
Salary:
34048.00 GBP / Year ▼
bluemountain-homes.com Logo
Blue Mountain Homes Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid manual UK/EU Driving License
  • Residential Childcare: 1 year (preferred)
  • Commitment and desire to bring about a positive change in the lives of young people
Job Responsibility
Job Responsibility
  • Helping to create a positive environment for each young person with particular reference to his/ her safety, health and education
  • Helping to carry the homes ethos and values through to the young people and represent Blue Mountain Homes as a professional
  • Maintaining good professional practices in accordance with Ofsted Regulations and the Quality Care Standards for children’s homes
  • Engaging in the effective delivery of residential childcare in accordance with Company policies and procedures
  • Accountable to Registered Manager and Deputy Manager
What we offer
What we offer
  • Company pension 3% Employer Pension Contribution
  • 224 hours Annual Leave
  • Bank Holiday at Double Pay
  • Funded Level 4 Apprenticeship
  • Competitive salary with incentivised overtime at plus £3.50 p/hour
  • Free DBS Check
  • Referral programme up to £500
  • Store discount
  • Employee Wellbeing service
  • Career Progression for all Roles
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy