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Relationship Manager, MidMarket

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Intercom

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Location:
United States , Chicago

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Category:
Sales

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Contract Type:
Not provided

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Salary:

203400.00 - 312610.00 USD / Year
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Job Description:

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven. At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

Job Responsibility:

  • Own and grow a portfolio of Intercom’s mid market customers
  • driving measurable revenue expansion, retention, and long-term loyalty
  • Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact
  • Design and execute territory strategies that go beyond maintenance
  • targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans
  • Partner cross-functionally with Marketing, Product, and Customer Success
  • translating real customer needs into product innovation and GTM alignment
  • Analyze and communicate performance metrics that show the story behind growth
  • retention, adoption, and platform expansion
  • Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition

Requirements:

  • 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion
  • 3+ years selling SaaS solutions, ideally in complex, high-velocity environments
  • Proven success navigating procurement processes and influencing enterprise-level decision-makers
  • Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value
  • A track record of consistent overachievement
  • exceeding quota, driving revenue growth and complex renewals

Nice to have:

  • Sharp communication skills
  • written and verbal, tailored to senior stakeholders and technical teams alike
  • Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization
  • High intellectual curiosity and a growth mindset
  • A trusted advisor mentality
  • skilled at building long-term partnerships across multiple levels in complex organizations
  • Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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