Relationship Manager - Customer Growth, Business Cards & Payments Job at Capital One (New York)

Head of Account Management, China

We’re looking for an inspirational leader to own Account Management for China. A...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Full business proficiency in Mandarin and English
Experience in a senior commercial leadership position with track record of growing share of wallet, cross-selling and upselling
Extensive experience in payments, alternative payments methods, or card acquiring
Experience engaging with C-suites in enterprise companies within e-commerce, digital, online marketplace or platform industries
At least 10+ years experience in managing teams
Ability to work from our Shanghai office
This is a full-time position with the requirement of working a minimum of 40 hours/week
~25% Domestic and international travel required

Job Responsibility

Set clear individual and team goals focused on revenue growth and NPS, report on performance and metrics at an executive level
Build customer relationships with Payments Executives in China, providing proactive advice to influence their global payments strategy and resolve escalations
Serve as a thought leader in the industry and share your subject-matter expertise in Payments both internally and externally
Develop, articulate, and execute a clear AM vision in China (and also influence globally), in alignment with the company's overall business goals and market trends
Mentor new leaders and upskill existing managers within the team, to set an exemplary team culture to continuously evolve how we work
Lead and incrementally grow a high-performing team with an inspiring, collaborative environment and open feedback culture
Collaborate closely with cross-functional teams to ensure our customers succeed with Adyen, impacting Adyen’s product innovation and delivering merchant projects

Fulltime

Manager Account Management

As Manager – Account Management, you will play a key role in the German market a...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Proven success in customer/sales roles, with specific and demonstrable experience in sales/negotiations/contract management
Proven experience in revenue management and profit and loss accounting
Strong analytical and diagnostic skills
Excellent interpersonal communication skills
High self-motivation and proactivity
Expertise in the commercial card solutions industry
Experience in identifying strategic opportunities and managing multiple stakeholder projects
Experience in banking and/or payments, ideally within the Cooperative Financial Group
Native German language is a mandatory requirement

Job Responsibility

Responsible for further develop our success within the cooperative banks organization by developing the relationship and sell the wide range of products and services provided by Mastercard
Develop, implement, and own the customer strategy that would enhance customer profitability, competitive leverage and deliver on the targeted business goals
Develop, accelerate and grow the partnership with our customers
Identify new Business opportunities in the cooperative banks organization to focus on the corporate agenda
Push digitization with the cooperative banks organization in Germany
Optimize existing Business & Bundle our full repertoire of Products, Services & Assets to the client needs
Build, manage and develop the business relationship with the entire organization of the customer
Support the annual and long-term planning cycle / process
Contribute to the development and where appropriate own customer growth strategies that proactively develop their payment business
Successfully manage existing budgets and the financial performance to achieve all set targets

Fulltime

Strategic Customer Development Manager, West Region - Business Cards & Payments

Strategic Customer Development Manager - Business Cards & Payments (Remote-Eligi...

Location

United States , Richmond, Virginia; Portland, Oregon; Seattle, Washington; Sacramento, California; San Francisco, California

Salary:

138100.00 - 157700.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a Business Client facing role
Bachelor’s Degree or military experience (Preferred)
At least 7 years of experience in a Business Client facing role (Preferred)
At least 2 years of experience supporting business credit card products (Preferred)
1+ years of experience using Salesforce.com, Microsoft Office and Google Applications (Preferred)

Job Responsibility

Manage a portfolio of clients with key focus on retention, growth and risk management
Analyze the company’s total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
Offer ongoing vendor match and spend enablement services
leverage results to increase AP file penetration
Learn about the client and the specific industry vertical in which they operate
understand purchasing needs and behavior
Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities
Resolve issues and provide solutions to clients in a timely manner
Monitor portfolio metrics and perform quarterly account reviews
Partner across the value chain to meet client needs

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Head of Consumer Digital Technology

The Global Head of Consumer Digital Technology will be responsible for defining,...

Location

United States , New York; Irving

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

March 19, 2026

Requirements

20+ years of experience
15+ years' managerial experience directly managing high-performing technology teams with demonstrable and measurable results, ideally within a large-scale global financial institution, with significant exposure to digital transformation and customer experience innovation
Consistent record as a senior technology leader (e.g., Department Head, VP, Director), managing multi-functional and strategic enterprise projects involving 1000+ engineers
Extensive experience in the Digital space, shaping technology strategy, driving customer adoption, managing balance sheet growth (assets under management), and long-term retention across Cards, Retail Banking, and Wealth Management in both North American and international markets
Proven expertise and significant experience with digital cards, including payment technologies such as Apple Pay, Google Pay, and other mobile wallet solutions, as well as tokenization and card lifecycle management in a digital context
Proven ability to influence decision-making at all levels within a global organization and influence non-direct reports through data and a compelling vision
Deep technical knowledge, with the ability to break down complex technical challenges and understand the impact of those decisions on engineering at scale
Brings a mix of entrepreneurial, startup/growth, and corporate-level scaled innovation leadership experience
Demonstrates sound business judgment, analytical acumen, consumer-centric mindset, and superior communication skills (written and verbal) essential for leading a global team and engaging with senior stakeholders
A proven track record of fostering a clear vision, translating that vision into actionable strategies, and delivering business-measurable outcomes at a global scale, with a strong focus on digital product delivery and customer satisfaction

Job Responsibility

Define and execute a comprehensive global consumer digital technology strategy, covering Cards, Retail Banking (North America), and Wealth Management (International), that measurably increases digital customer acquisition, engagement, and product growth to foster Multi-Relationship Customers (MRC)
Drive continuous innovation and digital transformation across all consumer channels, leveraging cutting-to-edge technologies to create best-in-class customer experiences, including the strategic integration of Artificial Intelligence (AI) to enhance consumer interactions, provide predictive insights, and personalize offerings
Lead, inspire, and grow a diverse global engineering organization of 1000+ technologists, fostering a culture of technical excellence, agility, and continuous improvement
Collaborate closely with product, marketing, compliance, and other business partners to ensure that digital strategies, campaigns, targeting, pricing, and offer designs align with the overarching strategic vision and desired portfolio economics to optimize acquisitions and retention
Work in close partnership with the Cards CIO and the Wealth CIO to ensure alignment and leverage expertise across these critical business lines
Partner with business leaders to define the vision, mission, and focus for digital products that address the key needs of our customers across Cards, Retail Banking, and Wealth Management
Set clear objectives, key results, and metrics to measure the success of new customer acquisitions, product development, and experiences delivered across the consumer digital ecosystem
Drive new acquisitions and product usage to encourage customers to leverage Citi as a multi-relationship channel for their financial needs
Partner closely with various lines of business to fully align on overall strategy and prioritization in accordance with evolving P&L priorities and regulatory requirements
Identify needs, validate pain points, and determine high-level value propositions/business cases for implementing innovative, relevant, and cost-effective technology solutions

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

Relationship Director

Join us as a Relationship Director in our Large Corporate Coverage team, where y...

Location

United Kingdom , Bristol

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in sales and relationship management within a client-focused environment, including building relationships with businesses that don’t currently bank with Barclays
Experience of being part of, or leading, deal teams to deliver client transactions, products, or services within a corporate banking environment
Confident and professional communication skills, with an effective client presence and the ability to call, meet, and negotiate with clients as the primary point of contact
Good working knowledge of corporate banking products and services, including cash management, card payments, trade and working capital, and FX solutions
Demonstrated capability in credit and debt finance, with risk accreditation at Level 1 or 2, or clear financial and credit understanding with the ability to achieve Level 2 within 12 months

Job Responsibility

Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, risk management and wealth management strategies and updates on market trends to ensure a positive and continuous relationship
Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy
Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts
Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs, to develop strategies for business growth

What we offer

wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations

Fulltime

Client Partner

The Client Services team are entrepreneurs who champion clients and colleagues a...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

7-10+ years working in a client services or account management role in a creative environment
Prior success in business development and building and maintaining client relationships
Understanding of a strategic consulting and professional services approach
Experience of managing global clients and leading accounts at a senior level
Comfort and experience in building and leading world-class teams
Demonstrates an in-depth understanding of wider commercial issues
Experience of inspiring and managing teams
Highly competent and confident presenter in Keynote
Possesses a strong quality of leadership, in both the work and in decision-making
High emotional intellect, the ability to drive projects and lead an internal team through various scenarios with clients

Job Responsibility

Grow organic business for key accounts - lead and mentor other Client Services team members
Sets strategy for account group - Strategic leadership of the internal team, setting the vision for the account, helping the team understand what needs to be delivered
Provides thought leadership to both clients and internal teams
Makes the account team aware of senior level client challenges
Reports on client activity for executive meetings
Provides senior clients and their boards with digital marketing expertise and innovative ideas
Consults on their business challenges to deliver a positive difference to their bottom line through experience, entrepreneurialism and incisive thought
Presents Strategic services offering to develop partnerships, new services and solutions that help client businesses exceed growth targets
Identify, engage, convert and scale new opportunities into long-term client relationships
Lead regional pitch responses and procurement processes

Director, Retail and Commerce Customer Development

Mastercard Commerce Development enables and offers a range of products and servi...

Location

Bulgaria , Sofia

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

A degree in business management or relevant field
Good understanding (and ideally experience) of the acceptance, payment card industry and retail environment
Solid experience in soft/consultative sales roles
Very good written and spoken English, excellent presentation skills
Good fit to dynamic teams, comfortable with fast and fluid environments, good team player
Ambitious, driven, can-do attitude, self-starter, high achiever
Proficient with numbers, commercial models, metrics
Great energy and passion
Sociable, trustworthy

Job Responsibility

Develop Mastercard acceptance across the market in Bulgaria, North Macedonia, Albania and Kosovo (enabling generic market growth with the special focus on the new sectors, new verticals, e-commerce and contactless)
Be in charge of execution of the projects and coordinate across various stages and between different stakeholders
Manage relationship with Acquirers, other acquiring value chain stakeholders, and merchants
Develop the business & functional model for card acceptance: defining use cases, technical requirements, financials and user experience
Cooperate with the Public Affairs team to develop the strategy for obtaining the support of the relevant authorities and funding
Cooperating with marketing team to develop the marketing and communication strategy for creating the awareness and promote card payments and manage budget accordingly
Work in constant alignment with country management objectives and strategies as well as CEE and European Commerce Development priorities

Fulltime

Manager, Authentication Market Product Management, Central Europe

Manager, Authentication Market Product Management, Central Europe (12-month Fixe...

Location

Poland , Warsaw

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Profound industry expertise (focused on EMV 3DS, FIDO and biometric authentication, and digital payments overall)
Strong knowledge of the payment industry and the competitive landscape
Deep understanding of the European regulatory framework (PSD2, PSD3, PSR), and its impact on authentication solutions
Minimum 5 years of experience in similar function / role
Clear understanding of the Digital space (e.g., Tokenisation, Click to Pay)
Extensive customer facing experience: able to build trust and relationships with customers, manage customer expectations
Effective communication: excellent in communicating complex ideas clearly and concisely through presentations, reports, and client interactions
Outstanding presentation, written and verbal communication skills
Negotiation and conflict resolution: proven skills in handling difficult conversations and finding mutually beneficial solutions
Ability to form trusted relationships at various seniority levels

Job Responsibility

Works closely with regional product owners to capture market insights to feed regional authentication product strategy
Drives all customer support activities on Identity Check programme, including optimization and growth initiatives
develops scalable customer engagement approach and customer deliverables
captures customer and CSC feedback to consistently enhance customer engagements
Lead deployment of passkeys for Click to Pay and Secure Card on File at market level
build and manage local pipeline of passkeys to accelerate pilots and transition to full commercialisation stage
support local customers (issuers, PSPs, merchants, acquirers) on Mastercard Passkeys and TAF
deliver product workshops to customers
Works with CSCs to provide market-level/customer-level support on digital and authentication platforms and products
Demonstrates thought leadership through profound product and industry expertise representing Mastercard at relevant industry events

Fulltime

Relationship Manager - Customer Growth, Business Cards & Payments

Capital One

Location:
United States , New York ▼
Jersey City

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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