Relationship Manager - Customer Growth, Business Cards & Payments Job at Capital One (New York)

Relationship Manager - Customer Growth, Business Cards & Payments

The Business Cards & Payments (BC&P) organization is committed to fueling the co...

Location

United States , Kansas City; Little Rock; Springfield

Salary:

100000.00 - 135000.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 3 years of sales experience
Ability to secure appointments directly with customers
Proven experience growing existing customers in the field
Relationship building and strategic selling skills
Strong organizational, interpersonal, telephone and PC Skills
Excellent needs-based oral presentation skills
Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
Proficiency using Salesforce.com
Proficiency using Google Suite

Job Responsibility

Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions to positively impact their business
Learn the purchasing needs and behaviors of our current customers
Analyze the total business spend to identify additional opportunities to leverage our products and services
Build broad and technical product knowledge and an understanding of how customer processes work with our products and services
Assist our customers with incorporating our products into their purchasing platform and bookkeeping software
Maintain and update CRM systems to ensure data compliance
Drive incremental charge volume on the card with existing customers
Outreach to business owners to set appointments, assessing the needs of current customers using a consultative approach, and driving existing account engagement
Educate customers on the Capital One value proposition and solutions to benefit their businesses

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Head of Account Management, China

We’re looking for an inspirational leader to own Account Management for China. A...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Full business proficiency in Mandarin and English
Experience in a senior commercial leadership position with track record of growing share of wallet, cross-selling and upselling
Extensive experience in payments, alternative payments methods, or card acquiring
Experience engaging with C-suites in enterprise companies within e-commerce, digital, online marketplace or platform industries
At least 10+ years experience in managing teams
Ability to work from our Shanghai office
This is a full-time position with the requirement of working a minimum of 40 hours/week
~25% Domestic and international travel required

Job Responsibility

Set clear individual and team goals focused on revenue growth and NPS, report on performance and metrics at an executive level
Build customer relationships with Payments Executives in China, providing proactive advice to influence their global payments strategy and resolve escalations
Serve as a thought leader in the industry and share your subject-matter expertise in Payments both internally and externally
Develop, articulate, and execute a clear AM vision in China (and also influence globally), in alignment with the company's overall business goals and market trends
Mentor new leaders and upskill existing managers within the team, to set an exemplary team culture to continuously evolve how we work
Lead and incrementally grow a high-performing team with an inspiring, collaborative environment and open feedback culture
Collaborate closely with cross-functional teams to ensure our customers succeed with Adyen, impacting Adyen’s product innovation and delivering merchant projects

Fulltime

Manager Account Management

As Manager – Account Management, you will play a key role in the German market a...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Proven success in customer/sales roles, with specific and demonstrable experience in sales/negotiations/contract management
Proven experience in revenue management and profit and loss accounting
Strong analytical and diagnostic skills
Excellent interpersonal communication skills
High self-motivation and proactivity
Expertise in the commercial card solutions industry
Experience in identifying strategic opportunities and managing multiple stakeholder projects
Experience in banking and/or payments, ideally within the Cooperative Financial Group
Native German language is a mandatory requirement

Job Responsibility

Responsible for further develop our success within the cooperative banks organization by developing the relationship and sell the wide range of products and services provided by Mastercard
Develop, implement, and own the customer strategy that would enhance customer profitability, competitive leverage and deliver on the targeted business goals
Develop, accelerate and grow the partnership with our customers
Identify new Business opportunities in the cooperative banks organization to focus on the corporate agenda
Push digitization with the cooperative banks organization in Germany
Optimize existing Business & Bundle our full repertoire of Products, Services & Assets to the client needs
Build, manage and develop the business relationship with the entire organization of the customer
Support the annual and long-term planning cycle / process
Contribute to the development and where appropriate own customer growth strategies that proactively develop their payment business
Successfully manage existing budgets and the financial performance to achieve all set targets

Fulltime

Manager - International Account Development

Retain and profitably grow a limited number of our largest and most strategic gl...

Location

United States

Salary:

89250.00 - 150250.00 USD / Year

Amex

Expiration Date

Until further notice

Requirements

Deep experience in client management, sales, and/or business development roles with multi-national, enterprise-level companies, ideally in the T&E commercial card payments and the procure-to-pay process and payments solutions space
Proven track record in successfully driving growth and sales with global clients through developing and managing a robust pipeline of multiple opportunities, researching and understanding customer needs, and planning strategically to progress the pipeline through solutions and consultative based selling
Experience in global contract management, including development and leading complex negotiations, and leading internal collaborations with highly matrixed and decentralized global teams
Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s) with Procurement, Finance and Treasury professionals
Evidence of successfully managing global programs and projects with cross-functional teams in a global matrixed organization, including facilitating engagement with multiple subject matter experts, balancing competing leadership priorities with different teams, leading with influence and limited direct authority, and in environments with ambiguity
Ability to lead complex client discussions, manage escalations and influence decisions
Strong knowledge of and the ability to understand, discuss, negotiate, explain and present benefits of global commercial payment products and solutions, and their related economic and financial benefits to a client
Maturity of judgement in client and internal situations
Strong analytical skills
Ability to effectively leverage internal resources

Job Responsibility

Retain and profitably grow a limited number of our largest and most strategic global and regional commercial card and payment clients
Provide proactive consultation to develop strong customer relationships and to drive and lead global program growth, profitability and retention
Drive growth in client spend by deepening penetration within existing programs and expanding adoption of new solutions and spend categories across B2B and T&E
Create strategic vision and set goals to drive profitable growth and retention across key global and regional customers
Create and own holistic global and regional account business plans
Lead contract negotiation strategy and management for contract renewals, RFP responses, and pricing proposals
Maintaining detailed understanding of customers industries, business and organizational goals and objectives
Accountability in developing broad and deep relationships at all levels organizationally, globally, and across a wide scope of American Express teams, customer teams, and 3rd party strategic partners
Partner, collaborate and provide leadership across American Express global matrix teams
Resolve complex issues, including those related to global systems and process integrations, changing local market regulatory conditions, underwriting and risk management mitigation

What we offer

Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Fulltime

Relationship Director

Join us as a Relationship Director in our Large Corporate Coverage team, where y...

Location

United Kingdom , Bristol

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience in sales and relationship management within a client-focused environment, including building relationships with businesses that don’t currently bank with Barclays
Experience of being part of, or leading, deal teams to deliver client transactions, products, or services within a corporate banking environment
Confident and professional communication skills, with an effective client presence and the ability to call, meet, and negotiate with clients as the primary point of contact
Good working knowledge of corporate banking products and services, including cash management, card payments, trade and working capital, and FX solutions
Demonstrated capability in credit and debt finance, with risk accreditation at Level 1 or 2, or clear financial and credit understanding with the ability to achieve Level 2 within 12 months

Job Responsibility

Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, risk management and wealth management strategies and updates on market trends to ensure a positive and continuous relationship
Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy
Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts
Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs, to develop strategies for business growth

What we offer

wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations

Fulltime

New

Staff Product Manager, Credit Card

The Staff Product Manager for GoodLeap, Consumer card will be responsible for th...

Location

United States , San Francisco, CA / West Palm Beach, FL / Roseville, CA

Salary:

185000.00 - 210000.00 USD / Year

GoodLeap

Expiration Date

Until further notice

Requirements

7+ years of product management experience, including senior or staff-level ownership with a proven track record of successfully scaling credit card programs
Demonstrated experience owning a product in its early growth and scaled rollout phases —driving adoption, improving the customer experience based on live data, and expanding availability to new customer segments
Familiarity with credit card product mechanics — including underwriting, credit structures, and card network relationships — is required
experience in consumer lending or home finance is a plus
Experience with fraud and risk prevention and management is preferred
Proven ability to collaborate across multiple product and engineering teams without direct reporting authority
skilled at building alignment and keeping delivery on track in complex, matrixed organizations
Strong product roadmap and prioritization skills
able to balance near-term product health and operational needs with longer-term growth opportunities and communicate trade-offs clearly to stakeholders
Data-driven approach to product decisions

Job Responsibility

Own the post-launch product roadmap for GoodLeap’s card product, balancing near-term operational needs with longer-term product vision, and communicate prioritization decisions and trade-offs clearly to stakeholders
Lead the phased rollout strategy for the card product, defining success metrics at each stage and partnering with Marketing to expand access to increasing groups of customers in a deliberate and operationally sound way
Collaborate with product teams across GoodLeap — including Payments, B2B, Homeowner, Servicing, and Platform — to align on shared systems and surfaces needed to deliver on the card roadmap and support scaled rollout
Serve as the primary product owner bridging strategy and execution: documenting requirements, aligning on acceptance criteria, and working hand-in-hand with engineering through delivery of each roadmap increment
Manage relationships with the card product’s external vendor ecosystem — spanning multiple third-party partners across card issuing, underwriting, fraud, and servicing — and ensure vendor roadmaps align with product needs
Define and monitor key performance indicators in partnership with Data Analytics and use metrics to inform roadmap decisions and flag issues early
Engage directly with customers and partners in partnership with Business Development and customer-facing teams to gather qualitative feedback, and establish a continuous learning loop that drives rapid product improvement after launch

What we offer

This role may be eligible for a bonus and equity

Fulltime

New

Apac Lead - Payment Method Compliance

We are looking for an experienced leader to head our Payment Method Compliance f...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

8+ years of experience in payments, fintech, or financial services, with deep expertise in card schemes, acquiring, or payment method compliance
Proven experience leading and developing globally distributed teams in fast-paced, high-growth environments
Strong working knowledge of card network rules (e.g., Visa, Mastercard) and experience engaging directly with schemes or alternative payment methods
prior network experience is a plus
Demonstrated ability to balance compliance requirements with commercial objectives, including experience influencing or challenging external partners to drive better outcomes
Experience working with regulators, financial institutions, and auditors across APAC markets
Strong operational and strategic mindset, with the ability to translate complex requirements into scalable processes and frameworks
Excellent stakeholder management and communication skills, with the ability to influence senior leadership internally and externally
Comfortable operating as an escalation point for complex, high-risk issues and making sound decisions under pressure
Willingness to travel internationally as needed

Job Responsibility

Lead, develop, and scale a high-performing, globally distributed team across APAC and beyond, setting clear goals and driving accountability against strategic objectives
Own and manage senior relationships with card networks (e.g., Visa, Mastercard) and payment methods, acting as the primary escalation point for complex compliance and risk matters
Translate card network rules (e.g., GARS, BRAM) and regulatory requirements into scalable, automated and operational processes that support sustainable business growth
Actively identify, challenge, and influence network or partner requirements that are misaligned with Adyen’s model, driving pragmatic and commercially viable outcomes
Represent Adyen externally in scheme forums, partner discussions, and industry engagements, advocating for policy evolution where needed
Oversee audits, regulatory exams, and partner reporting, ensuring high-quality and timely delivery across jurisdictions
Partner cross-functionally with Risk, Legal, Product, Engineering, Commercial, and Treasury to embed compliance into product design and strategic initiatives
Lead high-impact escalations, balancing regulatory expectations with customer and business impact
Drive continuous improvement across policies, controls, and tooling by identifying systemic gaps and implementing global enhancements
Strengthen knowledge sharing and education across the organization, increasing fluency in payment method compliance and risk

Fulltime

Client Partner

The Client Services team are entrepreneurs who champion clients and colleagues a...

Location

Netherlands , Amsterdam

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

7-10+ years working in a client services or account management role in a creative environment
Prior success in business development and building and maintaining client relationships
Understanding of a strategic consulting and professional services approach
Experience of managing global clients and leading accounts at a senior level
Comfort and experience in building and leading world-class teams
Demonstrates an in-depth understanding of wider commercial issues
Experience of inspiring and managing teams
Highly competent and confident presenter in Keynote
Possesses a strong quality of leadership, in both the work and in decision-making
High emotional intellect, the ability to drive projects and lead an internal team through various scenarios with clients

Job Responsibility

Grow organic business for key accounts - lead and mentor other Client Services team members
Sets strategy for account group - Strategic leadership of the internal team, setting the vision for the account, helping the team understand what needs to be delivered
Provides thought leadership to both clients and internal teams
Makes the account team aware of senior level client challenges
Reports on client activity for executive meetings
Provides senior clients and their boards with digital marketing expertise and innovative ideas
Consults on their business challenges to deliver a positive difference to their bottom line through experience, entrepreneurialism and incisive thought
Presents Strategic services offering to develop partnerships, new services and solutions that help client businesses exceed growth targets
Identify, engage, convert and scale new opportunities into long-term client relationships
Lead regional pitch responses and procurement processes

Relationship Manager - Customer Growth, Business Cards & Payments

Capital One

Location:
United States , New York ▼
Jersey City

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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