Relationship Administrator Sr-Commercial Real Estate

• Administers tasks that support the commercial sales process ensuring accurate and timely processing of all transactions
• Coordinates and communicates the activities of the department with internal bank partners, ensuring policies, procedures and standards are followed correctly and efficiently
• Coordinates and assists the RMs and PMs with loan closing activity communicating with all stakeholders involved with the loan closing process
• Responsible for key reporting including portfolio metrics, loan projections, pipeline validation and the development of recommendations to enhance those reports and correction of data
• Resolves issues from portfolio management activities such as past dues mitigation, loan exception control and tracking, ensures compliance with procedures, & loan documents
• Process exception management tracking and clearing
• follow-up on financial statements, borrowing base reports, updating insurance, and clearing any required document follow-up to ensure compliance and eliminate risk of non-compliance
• Responds to and resolves technical issues and questions from clients and Relationship Managers
• Manage client service inquiries including payoff requests, lien releases and subordinations to increase client retention and satisfaction
• Provides clients with an exceptional post-closing experience by coordinating new account process, courtesy calls, etc.
• Uses independent judgement and discretion to make decisions
• Analyzes and resolves problems

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• 8+ Years of commercial lending processing/closing/customer support
• Experience with commercial lending legal and compliance

Undergraduate Degree (4 years or equivalent)

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Comprehensive leave program