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You will go through a tailored internal further training program that supports you on the way to becoming a travel consultant. You will develop your competencies and learn extensive knowledge for your new role. As a travel consultant, you will then be responsible for the care and advice of our customers at our train stations.
Job Responsibility:
Be the host in our DB travel centers
Become an expert for our travel offers and services
Advise guests competently on service requests, ticket purchases, travel planning, and use of digital apps like DB Navigator
Find good solutions for customers
Work with modern communication and sales systems
Contribute to the development of work processes
Requirements:
Ideally completed apprenticeship as Kaufmann für Verkehrsservice or comparable commercial training
Experience in customer service or sales
Knowledge of digital work media and MS Office
Good foreign language skills
Responsibility, reliability, and teamwork
Flexibility and mobility
Willingness to work early and late shifts, weekends, and holidays
What we offer:
16 free trips within Germany per year
Further travel discounts like DB job ticket
Cheap travel options for family and friends
Discounts on shopping, mobile phone contracts, insurance, hotel chains, fashion, and lifestyle