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Reimbursement Specialist

Canada · Job Posted February 20, 2026
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Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Responsibility

  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
  • Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions
  • Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
  • Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage
  • Coordinate pharmacy processes required once funding has been obtained
  • Acquire in depth knowledge of public / private and federal funding mechanisms
  • Report all Adverse Events to the assigned units/departments
  • Be assigned other duties and tasks as required from time to time

Requirements

  • Post-secondary education or equivalent in a related discipline
  • Minimum of 2 years experience in customer service, in an office setting
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel)
  • Professional / courteous / efficient telephone manner
  • Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
  • Candidate must have strong communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Attention to detail
  • Experience in the healthcare, pharmaceutical or insurance industry is an asset
  • Bilingualism, French/English is an asset
  • Advanced knowledge of pharmaceutical distribution industry
  • Working knowledge of automated warehouse operating system
  • Strong business and financial acumen
  • Strong analytical and mathematical skills
  • Ability to communicate effectively both orally and in writing
  • Effective interpersonal and leadership skills
  • Effective organizational skills
  • attention to detail
  • Ability to consistently meet deadlines
  • Excellent problem-solving skills
  • ability to resolve issues effectively and efficiently
  • Excellent presentation skills
  • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice to have

  • Experience in the healthcare, pharmaceutical or insurance industry
  • Bilingualism, French/English

What we offer

  • Medical, dental, and vision care
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Paid parental leave
  • Paid caregiver leave
  • Training programs
  • Professional development resources
  • Opportunities to participate in mentorship programs, employee resource groups, volunteer activities

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  • Strong proficiency in Microsoft applications (Outlook, Word, Excel)
  • Professional / courteous / efficient telephone manner
  • Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
  • Candidate must have strong communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Attention to detail
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  • Bilingualism, French/English is an asset
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  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
  • Coordinate cases with insurance companies, physician’ offices and healthcare professionals in order to maximize reimbursement solutions
  • Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs
  • Implement Financial Means Test as required in an effort to maximize patient’s prescription drug coverage
  • Coordinate pharmacy processes required once funding has been obtained
  • Acquire in depth knowledge of public / private and federal funding mechanisms
  • Report all Adverse Events to the assigned units/departments
  • Be assigned other duties and tasks as required from time to time
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  • Behavioral health solutions
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  • 3+ years of industry experience, preferably in health insurance and/or durable medical equipment
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  • Strong critical thinking and problem-solving skills
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  • Possess the ability to manage time and prioritize critical priorities
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  • Perform verification of eligibility and benefits to determine coverage and payer requirements
  • Ensure all benefit information is loaded correctly to reduce rework and allow for clean claims
  • Gather clinical documentation to support medical necessity for Cardiology products and assess clinical documentation to ensure all applicable prescription, face to face, and coverage criteria requirements are met
  • Prepare and submit prior authorization requests to insurance companies including commercial payers as well as government payers including Medicare and Medicaid
  • Process authorization decisions from payers timely to streamline and drive revenue
  • Negotiate payment rates for letter of agreement to ensure maximum collection potential
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  • Understand and adhere to all policies for Baxter and 3rd party payers to ensure the highest standards of quality and compliance
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  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
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  • Paid time off ranging from 20 to 35 days based on length of service
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  • 3+ years of industry experience, preferably in health insurance and/or durable medical equipment
  • Third party payer experience strongly preferred
  • Exceptional written, verbal, and interpersonal communications
  • Strong critical thinking and problem-solving skills
  • Detail orientated and ability to multi-task
  • Ability to work independently as well as in a team environment
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  • Perform verification of eligibility and benefits to determine coverage and payer requirements
  • Ensure all benefit information is loaded correctly to reduce rework and allow for clean claims
  • Gather clinical documentation to support medical necessity for Cardiology products
  • Assess clinical documentation to ensure all applicable prescription, face to face, and coverage criteria requirements are met
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  • Process authorization decisions from payers timely to streamline and drive revenue
  • Negotiate payment rates for letter of agreement to ensure maximum collection potential
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  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
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  • Strategic Case & Funding Management: Orchestrate every moving part required to secure prescription drug coverage for patients, navigating public, private, and federal funding channels seamlessly
  • Stakeholder Alliance Coordination: Act as the central point of contact between insurance companies, physicians' offices, pharmacies, and healthcare professionals to accelerate approvals
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  • High-Touch Empathetic Communication: Manage high-volume inbound inquiries and conduct structured outbound tracking calls with patients, family members, and medical teams according to protocol
  • Vigilant Safety & Risk Auditing: Evaluate clinical data accurately to minimize programmatic risk while taking full ownership of identifying and reporting Adverse Events (AEs) to designated compliance units
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What we offer
  • True Remote Autonomy: Enjoy a 100% work-from-home setup with all the infrastructure needed to succeed from day one
  • Comprehensive Health Protection: Access robust, pro-rated medical, dental, and vision care packages tailored to safeguard you and your family
  • Holistic Wellness Ecosystem: Take advantage of premium physical, emotional, financial, and social wellness programs designed for modern balance
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Requirements
  • At least 2 years of experience in accounts payable, employee reimbursements, or a closely related finance operations role
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  • Degree in Accounting, Finance, Business, or related field
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Job Responsibility
  • Manage the full employee reimbursement process by reviewing incoming submissions, confirming required support is included, coordinating next steps, and following each request through approval and payment
  • Conduct targeted quality reviews of invoice records in Smartsheet to confirm data accuracy, completeness, and correct coding before payment processing continues
  • Identify recurring errors or inconsistencies and communicate findings to the appropriate processing team so corrections can be made promptly
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  • medical
  • vision
  • dental
  • life and disability insurance
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  • paid time off for vacation, personal needs, and sick time and paid holidays
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  • paid holidays
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