Rehab Registration Clerk

• Greets patients and their families upon entering the Rehabilitation Services department
• checks patients in
• assures that patients are registered
• answers phones in a prompt and courteous manner
• maintains accurate referral documentation
• schedules patient appointments
• when necessary contacts physician offices and insurers for necessary authorizations, certifications, and referrals
• problem solves when necessary
• closes out outpatient charts
• faxes documents to physician offices and insurers
• may participate in Performance Improvement activities and processes
• Schedules patients accurately and timely in SCI Schedule Maximizer
• Reschedules appointments accurately and timely
• Contacts patients when earlier appointments become available
• Reviews SCI bump list
• Provides patients with schedule printout
• Greets customers promptly, courteously, and helpfully
• Verifies demographic data and notifies Patient Registration of discrepancies
• Verifies account is activated in Cerner
• Assures appropriate documentation is completed
• Obtains copies of insurance card
• Obtains necessary patient or guardian consent signatures
• Manages multi-line phone system, transfers calls accurately, and retrieves voice mail messages
• Reviews SCI Order Review Work List regularly
• Creates chart folders, performs chart requisition from Medical Records
• Places needed insurance authorization forms in chart
• Initiates front office/therapist checklist
• Completes the Rehab Aide Checklist
• Faxes patient reports to physician offices and insurers
• Contacts Workman's Comp providers and/or insurance companies to secure approval
• Orders necessary patient care or front office supplies/items through Lawson
• Reviews insurance information in SCI and ensures insurance benefits have been checked
• Chart patient's insurance benefits
• Assists with ongoing Performance Improvement initiatives
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

High School Graduate