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Regulatory Support is a critical function within Community Operations at Uber, and is essential to the ongoing compliance and safety operations of our business. Regulatory Support Specialists help Uber to meet our local regulatory compliance requirements. Regulatory Support leverages several information channels to identify and report notifiable incidents to regulators, as well as respond to detailed requests for information from regulators.
Job Responsibility:
Triage and draft notifiables for regulators
Draft responses to requests for information from regulators
Assist in projects: work on lookbacks and complete ad-hoc projects identified by the team
Requirements:
You will have some experience in a high-volume, fast-paced customer-facing role
A flair for writing - you know the right turn of phrase in all situations
Confidence in speaking - you will be the voice of Uber
Passion for helping others and creating support experiences that surprise and delight
Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution with multiple stakeholders and decision-makers
Skilled at handling multiple tasks at once and you have the drive to see them to completion