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Regulatory Risk MCA Governance Health Lead

Costa Rica, Heredia · Job Posted March 04, 2026
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Job Description

An individual in Enterprise Risk Management plays a critical role in managing the bank's diverse risks to ensure financial stability and sustained growth. This involves the identification and management of enterprise-level and cross-cutting risks, designing and executing stress tests, managing climate risk and protecting against reputational risk. This integral role within the bank ensures operations are within a defined risk appetite and contribute to the overall objectives of the bank. Individuals responsible for In-business Risk Management oversee risk identification, assessment, measurement, monitoring and reporting. They design and implement risk mitigation actions and focus on managing one or more risks in support of business activities. Professionals in Enterprise Risk Management are entrusted with providing a comprehensive view of risk management which enables the bank to anticipate, assess, and mitigate potential risks, crucial for the bank's success.

Job Responsibility

  • Monitor the business changes and predict possible risk scenarios
  • Design and lead projects to execute control enhancements over processes
  • Document processes developed, actions taken and track matters to ensure resolution
  • Collaborate with ICRM regularly to ensure correct interpretation and application of requirements
  • Assess potential modifications to compliance policies, contemplate their effects, and collaborate with significant parties to ensure effective implementation
  • Liaise with Compliance Assurance and Internal Audit to facilitate resolution of any issues identified
  • Maintain oversight through review of metrics, monitoring of activity, and tracking of corrective action plans
  • Prepare presentations to update senior management and various governance committees on developments, emerging risks, control issues, and enhancements
  • Assist the Business in key policy adherence and monitoring
  • Update and maintain a robust Manager’s Control Assessment (MCA) in compliance with the Citi’s Risk Policy
  • Serve as main point of contact for audit groups and ensure that all audit requests are timely and appropriately provided
  • Supervise a team responsible for risk assessment during business decision-making, enforce strict compliance with laws, rules, and regulations, and direct the efficient reporting and resolution
  • Inspires people with a compelling and aspirational future vision
  • demonstrates optimism when leading the organization through challenges and uncertainty
  • Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better
  • Establishes a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decisions
  • Fosters a culture that rewards teams to pursue breakthrough ideas and improve business results
  • proactively invests resources in innovation initiatives
  • Creates a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization
  • Boldly creates focus by aligning critical priorities across businesses, functions, and regions
  • eliminates nonessential work that could distract the organization from executing key priorities
  • Champions innovative ways to manage risk through streamlining processes and building common methods
  • Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness
  • Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data
  • builds sustainable solutions that fully address the root causes of issues
  • Creates a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals
  • Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action
  • Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries
  • creates synergies that deliver added value for Citi
  • Champions strategies for leveraging Citi’s resources to have a positive impact on society
  • demonstrates deep understanding of client and community needs
  • Proactively implements systemic solutions to promote the well-being and engagement of all employees
  • embodies work-life balance through their words and actions and actively encourages others to do the same
  • Leads efforts to position Citi as an attractive place to work for diverse communities
  • cultivates an inclusive culture in which all individuals are valued and feel a strong sense of belonging
  • Leads with compassion and reinforces a culture in which people assume best intentions of others
  • treats others respectfully
  • listens, understands, and appreciates the unique challenges faced by others
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements

  • 10+ years of experience in Operational Risk Management, Audit, Compliance or other control function
  • Experience in assessing risks and evaluating controls in collaboration with various teams
  • Proven ability to design and lead projects to enhance processes
  • Knowledge of evolving requirements and their impacts
  • Expertise in maintaining a robust Manager’s Control Assessment (MCA) in compliance with risk policies
  • Proficiency in applying requirements and implementing compliance policies
  • Experience in liaising with Compliance Assurance and Internal Audit for issue resolution
  • Ability to maintain oversight through metrics review and corrective action plans tracking
  • Proven ability in preparing presentations on developments and emerging risks for senior management
  • Experience serving as a primary contact for audit groups
  • Ability to assess risk in business decisions, comply with laws and regulations, and adhere to policies
  • Risk management skills for facilitating committee meetings and assessing compliance risks
  • Expertise in risk identification, assessment, and mitigation, informed by the latest field trends
  • Proficiency in audit processes, compliance requirements, and regulatory standards
  • Capability to enhance, automate, and simplify control processes
  • Strong leadership and ethical financial management skills, with a knack for creative problem-solving
  • Comprehensive knowledge of firm-specific policies and procedures
  • Advanced skills in managing audit processes and procedural changes
  • Ability to evaluate risks and manage control issue reporting, with responsibility over technical strategy
  • Effective communication skills for stakeholder liaison, alignment, and strategic drive
  • Bachelor's/University degree, Master's degree preferred

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