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Reporting to the EVP, Deputy General Counsel & Head of Regulatory Relations for the Bank Regulatory Group, the Regulatory Relations Program Lead serves as the primary liaison and centralized point of contact between Citizens Financial Group, Inc., Citizens Bank, N.A., and prudential regulators, including the Federal Reserve, the Office of the Comptroller of the Currency, and the Federal Deposit Insurance Corporation. This leadership role drives the overall strategy for regulatory relationships, leads examination oversight, and ensures coordinated, transparent communication across the enterprise, including with the Chief Risk Officer and the Risk Management Division.
Job Responsibility:
Serve as the organization’s primary point of contact for prudential regulatory agencies, cultivating constructive and collaborative relationships
Prepare and guide senior management for regulatory meetings by developing agendas, drafting executive briefings, and leading key conversations
Oversee a broad portfolio of regulatory engagements and examinations, ensuring alignment with enterprise priorities. Provide leadership and coordination across Regulatory Relationship Managers
Identify and communicate key themes and emerging issues from regulatory interactions, maintaining strong reporting routines for enterprise awareness
Promote the sharing of best practices and lessons learned to strengthen organizational readiness
Provide timely updates to senior leaders on examination progress, critical findings, and supervisory trends
Ensure prompt and accurate responses to all regulatory requests
Interpret supervisory expectations, protocols, and requirements for business and risk partners across the institution
Serve as the enterprise authority on Regulatory Relations policies, standards, and training
Lead continuous enhancement of exam management processes, reporting routines, and communication practices
Requirements:
10+ years of progressively responsible experience, including significant leadership in regulatory engagement or direct service as a regulator
Exceptional written and verbal communication skills, with the ability to clearly synthesize complex topics for regulators and senior executives
Demonstrated ability to influence, collaborate, and build strong internal and external relationships
Broad knowledge across risk management disciplines, including operational, market, credit, and compliance risk
Strong attention to detail and an energetic, hands-on leadership style with proven performance under pressure
Self-directed and highly motivated, with the ability to manage multiple priorities and cross‑functional initiatives independently
Advanced project management skills, demonstrating strong follow‑through, organization, and time management
Extensive experience leading regulatory and internal audit interactions, including exam management, coordination, and issue resolution
High level of professionalism, sensitivity, and discretion
Strong strategic problem‑solving abilities, with demonstrated success navigating shifting priorities in a fast-paced regulatory environment
Ability to quickly learn and leverage new systems and technology, including AI
proficiency in Microsoft Office
Bachelor’s degree required
Nice to have:
Master’s degree or Juris Doctor
Experience in senior‑level regulatory strategy roles within large financial institutions