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As Block has scaled, so has the complexity of our regulatory environment. The Settlements and Supervision Operating Model (SSOM) - is Block's centralised governance and execution engine for managing our most critical regulatory commitments. SSOM exists to bring rigour, consistency, and accountability to how Block engages with regulators, auditors, consultants, and partners across a range of high-priority regulatory matters. This is not a typical program management role. As a SSOM Program Manager, you'll be the driving force behind how Block uses intelligent tooling, automation, and AI to execute one of its most complex and consequential programs. You'll identify where AI and automation can eliminate manual effort, reduce risk, improve tracking accuracy, and accelerate remediation - and then you'll build it, champion it, and embed it into how the SSOM and its partners operate every day. We're looking for someone who deeply understands both the gravity of regulatory execution and the transformative potential of AI — and who can bridge those two worlds with credibility, rigour, and genuine enthusiasm.
Job Responsibility:
Champion AI & Automation Adoption
Identify & Build Automation Opportunities
Own the AI & Automation Roadmap
Drive Tool Optimisation
Translate AI for a Regulatory Audience
Build Scalable Frameworks
Measure What Matters
Cross-Functional Collaboration
Stay Ahead of the Curve
Roll Up Your Sleeves When It Counts
Requirements:
8+ years of experience in program management, BizOps, regulatory operations, or a related field with a track record of driving process improvement and technology adoption in complex, cross-functional environments
Genuinely excited about AI and automation, with experience using AI assistants, workflow automation platforms, and LLM-powered tools
Experience leading change management and enablement initiatives in risk-sensitive environments
Analytically strong with program tracking data, remediation metrics, and building business cases
Strong EQ and ability to influence without authority
Experience in regulated industries (fintech, financial services, or similar) is a strong advantage
Familiarity with AML/BSA, CFPB supervision, or consent order management is highly desirable
Understands the stakes with direct visibility to Block's Steering Committee and Board of Directors
Nice to have:
Experience in regulated industries - fintech, financial services, or similar
Familiarity with AML/BSA, CFPB supervision, or consent order management