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Citi Logo Citi · IT - Administration

Regulatory Operations - Client Assets Team Manager

United Kingdom, Belfast · Job Posted April 24, 2026
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Job Description

This role is within the Client Asset Regulatory Control team as part of the Belfast Operations Control department. This is a people management role with responsibilities, leading and developing a team of analysts. The key daily responsibilities for Client Asset including but not limited Client Money calculation and oversight, CMAR/MCAR collation and submission to the FCA/CBI, PS14/9 activities covering Prudent Segregation, Break Management and Shortfalls. The team is continuously engaged with Change Partners identifying areas for automation including AI, inputting into Business Requirements performing UAT and updating process manuals resulting from change. The team is working on building upon the existing Client Asset governance process within O&T working closely with O&T managers and Client Asset & Depositor Protection Oversight Office.

Job Responsibility

  • Oversight of the Client Asset functions performed by Regulatory Operations, escalating technology and operational issues to management where appropriate, challenging issues and understanding root cause analysis and resolution
  • Identification of areas for improving existing processes and controls, developing and enhancing Client Asset knowledge within Regulatory Operations
  • Engagement in key business initiatives, liaising with Change Management Team in providing business requirements to enable testing of required change and confirming impact to team's processes
  • Work with Change Management Team to continually challenge and improve reporting process, articulating key risks inherent in current practice
  • Strengthen and develop the Client Asset Regulatory Operations team supporting the team in becoming SME's in the Client Asset field and training of new hires
  • Represent Regulatory Operations at operational control forums providing appropriate challenge as it relates to Client Asset
  • Work closely with the various O&T businesses and act as a central point of contact for Client Asset related matters
  • Support Regulatory Operations management with engaging with internal and external auditors on Client Asset matters and support with O&T, CA&DPO and Compliance implementing changes required as a result of internal or external audit reviews
  • Review and strengthen the Managers Control Assessment (MCA) for Client Assets
  • Lead, mentor, and develop a team of analysts, including performance management and career development

Requirements

  • Proven experience in people management, including coaching, mentoring, and performance management
  • Strong process lead experience
  • Take ownership and see through to completion
  • Supervisory experience with Client Asset background
  • Ability to build productive working relationship across Operations, Business, CA&DPO, Compliance and Audit (internal and external)
  • Ability to interpret issues raised by individual entities and promptly and succinctly summarise the key issues to management and other stakeholders whilst considering the regulatory rule impact
  • Proven experience developing creative solutions to problems
  • Ability to consistently deliver work of a high standard whilst under pressure
  • Team player who works well with colleagues of all levels in achieving value added results
  • Strong people management and leadership skills
  • Pro-active, likely to instigate change
  • Confident team player – good interpersonal skills
  • Able to build effective working relationships quickly and maintain them
  • Focused on providing a high standard of service to clients
  • Excellent written and oral communication skills
  • Good working knowledge of Excel, Word and PowerPoint

What we offer

  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
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