Regulatory Operations Analyst Job at OpenAI (Dublin)

Job Description

At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Policy, Engineering, Product, and external vendors. We support a global and diverse user base across OpenAI’s suite of products ChatGPT, SORA, API, Enterprise offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and fraud-related escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence.

Job Responsibility

Handle and resolve complex user issues involving: Trust & Safety incidents
Regulatory, audit, or compliance inquiries and complaints
Intellectual property matters (e.g., copyright takedowns, ownership disputes)
AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
Perform risk evaluations and investigations using internal tools, documentation, and third-party data
Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
Contribute to vendor training and governance models, especially during transitions and ramp-up phases
Lead or participate in cross-functional initiatives that strengthen our regulatory, fraud, and legal infrastructure
Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and data

Requirements

5+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment
Deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations
Understand tiered support structures and have worked with vendor operations at scale
Bring a structured, systems-first mindset to operational governance and risk evaluation
Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues
Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
Thrive in high-autonomy environments and hold a high bar for ownership and integrity

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Regulatory Operations Analyst

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