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Regulatory Operations Analyst

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OpenAI

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At OpenAI, our User Operations team safeguards our products and users from legal risk, regulatory non-compliance, fraud, and abuse. The team operates at the intersection of operations, compliance, and user trust, embedded within the broader User Operations organization and collaborating cross-functionally with Legal, Policy, Engineering, Product, and external vendors. We support a global and diverse user base across OpenAI’s suite of products ChatGPT, SORA, API, Enterprise offerings, and developer tools by managing sensitive inbound tickets, regulatory obligations, and fraud-related escalations. Every user-facing action is grounded in our commitment to legal integrity, ethical practice, and regulatory excellence.

Job Responsibility:

  • Handle and resolve complex user issues involving: Trust & Safety incidents
  • Regulatory, audit, or compliance inquiries and complaints
  • Intellectual property matters (e.g., copyright takedowns, ownership disputes)
  • AI governance and regulatory frameworks (e.g., EU AI Act, DSA/OSA)
  • Perform risk evaluations and investigations using internal tools, documentation, and third-party data
  • Act as incident manager for highly sensitive reviews requiring nuanced interpretation of legal and regulatory standards
  • Interface directly with Legal, Privacy, Product, and Support teams to coordinate escalations and resolution paths
  • Partner with Legal, Privacy, Policy, and Ops to implement world-class operational workflows for compliance and risk
  • Build and maintain tooling, escalation decision trees, playbooks, and knowledge articles
  • Contribute to vendor training and governance models, especially during transitions and ramp-up phases
  • Lead or participate in cross-functional initiatives that strengthen our regulatory, fraud, and legal infrastructure
  • Monitor operational health via case quality audits, SLA tracking, escalation accuracy, and data

Requirements:

  • 5+ years of experience in legal operations, regulatory compliance, or trust & safety especially in a global or high-growth tech environment
  • Deeply familiar with regulatory frameworks such as GDPR, CCPA, DMCA, EU AI Act, DSA/OSA
  • Have partnered with in-house counsel, DPOs, or external regulators on audits or escalations
  • Understand tiered support structures and have worked with vendor operations at scale
  • Bring a structured, systems-first mindset to operational governance and risk evaluation
  • Communicate clearly, empathetically, and effectively especially in writing responses to sensitive issues
  • Operate well in ambiguity and can manage multiple priorities simultaneously with speed and precision
  • Thrive in high-autonomy environments and hold a high bar for ownership and integrity

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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