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HCPC Logo HCPC · Legal

Regulatory Investigator

United Kingdom, London 35203.00 GBP / Year · Job Posted May 03, 2026
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Job Description

We’re growing our teams and hiring, Regulatory Investigators, who will be responsible for investigating serious concerns about Health and Care professionals, assess risk and make evidence-based decisions to protect the public whilst managing a varied caseload of ‘Registrant’ fitness to practise complaints. This is a fast-paced and demanding role, requiring strong organisation, adaptability, and attention to detail. You will manage multiple, changing priorities whilst maintaining accurate records, using a Case Management System and apply regulation law to prepare case bundles for panel review.

Job Responsibility

  • Managing your own case load to identify, prioritise and escalate cases appropriately, including consideration for Interim Orders on high-risk cases
  • Continual evidence gathering, preparing case bundles ready for presentation to a panel within agreed timescales
  • Investigate and progress a varied caseload effectively, reviewing fitness to practice, misconduct and non-compliance against set professional standards
  • Provide sensitive case updates in a timely professional manner to stakeholders
  • Proactively chase information via outbound calling and email correspondence to progress cases effective

Requirements

  • Work under pressure with minimal supervision, investigating, gathering, and evaluating evidence to ensure cases are prepared in line with SLA’s and KPI’s
  • Communicate with a range of stakeholders with a clear confident, professional tone, via inbound and outbound calls, written correspondence, emails and in-person meetings, providing exceptional levels of customer service
  • Plan and organise own high-volume caseload effectively with minimal supervision
  • Identify, prioritise, and escalate high-risk cases appropriately
  • Use analytical decision-making with strong judgement skills to make sound, evidence-based decisions on case progression, Interim Orders and closure
  • Maintain accurate records using a range of technology, MS Outlook Word, Excel, Case Management Systems
  • Manage sensitive data confidentiality, adhering to guidelines, polices and regulation law
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