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Regulatory and Inventory Operations Engineer (Fluent Japanese Speaker)

Estonia · Job Posted May 10, 2026
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Job Description

Twilio is seeking an operations engineer to help us scale our phone number inventory operations globally. This role will join the team whose primary responsibilities include managing our worldwide phone number inventory. Your focus will be to manage daily functions that protect our supply chain of phone numbers, ensure Twilio customers have access to provision phone numbers, and ensure we’re delivering on our KPIs. The Global Phone Number Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

Job Responsibility

  • ensure supply of phone numbers meets customer demand without incurring undue inventory carrying costs
  • ensure customer submitted KYC meets internal policies
  • work closely with internal stakeholders and customers to ensure compliance with global phone number regulations
  • serve as domain expert on phone numbers
  • ally with Sales and Support teams to serve customers in navigating complex questions and projects
  • design and optimize new processes to ensure excellent customer experience
  • communicate through data, graphs, and visuals
  • collaborate with Product and Engineering teams to troubleshoot technical problems

Requirements

  • tech- and process-savvy
  • empathetic
  • love working with customers
  • use data including intermediate SQL
  • love learning new technology
  • experience configuring and operating various systems and software tools
  • thorough
  • organized
  • process-oriented
  • prioritize and execute multiple projects simultaneously
  • fluent in written and spoken Japanese

Nice to have

  • bachelor's degree
  • 3+ years experience working on an operations team

What we offer

  • remote-first work
  • strong culture of connection and global inclusion
  • support for volunteering and donation efforts

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