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Vodafone Logo Vodafone · IT - Software Development

Regulated Product Lead

United Kingdom, London · Job Posted July 04, 2026
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Job Description

You’ll join us at a pivotal and inspiring moment as we come together to shape the UK’s largest mobile network. This is more than a role — it’s an opportunity to thoughtfully steward a regulated product, protect customer outcomes, and help create a culture built on trust, care and integrity. You’ll be a guiding voice, ensuring our products evolve beautifully and responsibly while meeting the highest regulatory standards.

Job Responsibility

  • Nurture and own the end‑to‑end in‑life journey of regulated products, ensuring customers remain at the heart of every decision
  • Act as a trusted subject matter expert on FCA and ICOBS requirements, translating regulation into clear, caring and effective product practices
  • Shape and guide the product roadmap, prioritising thoughtful improvements, fixes and enhancements that strengthen customer confidence
  • Partner closely with colleagues across propositions, technology, finance, legal, compliance and customer teams to deliver shared outcomes together
  • Take a considered, detail‑focused approach to customer and agent journeys, gently uncovering risks, opportunities and improvement areas
  • Represent regulated products with confidence and credibility at governance forums, advocating for strong conduct and continuous improvement
  • Care for the product governance framework, including annual reviews, ensuring voices from across the business are heard and reflected
  • Explore market trends and competitor insights with curiosity, using data to propose meaningful, customer‑led enhancements
  • Create clear, accessible MI and reporting, tracking KPIs such as complaints, cancellations and NPS to tell the full product story

Requirements

  • Experience working within a regulated environment, with a thoughtful and confident understanding of FCA and ICOBS expectations
  • Comfort staying up to date with regulatory change and applying it in a way that supports customers and colleagues alike
  • A warm, customer‑centred mindset, with the ability to communicate clearly, build trust and bring others with you
  • Strong product or programme management experience, paired with a positive, supportive and solutions‑focused approach
  • Confidence working collaboratively within a large, matrix organisation, valuing diverse perspectives and shared success
  • A naturally detail‑aware and analytical style, combined with the confidence to gently challenge and improve existing ways of working
  • A strong sense of responsibility and care — for customers, for colleagues and for doing the right thing every time

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
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