Registration rep ii mobile mam Job at University of Rochester (Rochester)

Job Description

Provides Mobile Mammography Services throughout multiple counties in Western NY. Responsible for various duties, such as driving to assigned location, greeting patients to collect required registration data, performing check-in and checkout procedures, verifying insurance, and communicating patient financial assistance needs.

Job Responsibility

Drives the mobile mammography coach in a safe, responsible manner
Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use
Obtains routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning, and tire pressure
Cleans inside of mobile mammography coach daily and stocks required supplies as needed
Flexibility and transportation to other locations and hours of operation may be required
Confirms or collects patient demographics and financial information to ensure a billable account
Stores patients in billing and scheduling systems
Identifies dual patient identification processes using University and departmental policies
Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable
Identifies and corrects registration errors, complete missing registration data
Sets up new patient records accurately in information management systems
Manages incoming calls while providing necessary information
Greets patients and/or their representatives and provides direction as needed
Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy
Remains visible and accessible to patients
Keeps patients informed of schedule progress and delays
Acts as information resource for patients
Schedules/reschedules/cancels visits for walk-in and return visits to imaging using scheduling systems
Schedules outside studies into hospital and imaging information systems
Monitors exam schedules and reports problems or concerns to area supervisor(s)
Coordinates patient transportation and interpreter services as needed
Communicates with HIM to obtain accurate patient information
Corrects errors in patient study association and patient identification errors
Reconciles patient data when multiple accounts exist to combine records
Scans visit documentation and stores in information system(s)
Transfers outside studies to PACS or archiving/Image sharing applications
Administers health history paperwork to patients
Administers ambulatory patient surveys
Treats patients and colleagues with courtesy and respect
Understands and meets the needs of internal customers
Identifies areas of improvement, notifies supervisor(s) and departmental management
Identifies patient needs and services provided
Assess patient special needs
Monitors reception area to ensure patient comfort
Makes decisions to improve patient satisfaction
Communicates with external customers such as, but not limited to, payers, physician offices, and other departments
Provides training to new clerical staff in all aspects of department specific work practices including orientation, registration, charge entry, scheduling, reception, image management and customer service
Acts as information resource for department clinical staff in regards to all aspects reception/scheduling/registration functions and responsibilities
Attends educational programs and teach newly hired or less experienced staff
Other duties as assigned

Requirements

Associate's degree and 2 years of relevant experience in a healthcare or customer service setting required
Or equivalent combination of education and experience
Basic computer skills required
Excellent customer service and communication skills required
Friendly positive disposition required
CDL - Group A - Commercial Drivers License upon hire required
CDL - Group B - Commercial Drivers License upon hire required
CDL - Group C - Commercial Drivers License upon hire required

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Registration rep ii mobile mam

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