Registration Manager

• Ensure prompt and accurate processing of all applications
• Provide clear guidance on complex cases and support panel decisions
• Review and update processes, documentation, and web resources to enhance operational efficiency
• Produce insightful data analyses and reports for Education Committee and Council while monitoring team performance
• Deliver exceptional service by responding to enquiries and complaints
• Collaborate with third-party suppliers and partners to adopt best practises
• Implement robust quality assurance processes and ensure compliance with company policies

• Proven leadership skills with ability to inspire and motivate a team
• Strong written and verbal communication skills for engaging stakeholders at all levels
• A knack for process improvement and passion for enhancing customer experience
• Excellent organisational skills, capable of multitasking in a fast-paced environment
• A strategic mindset with experience in developing innovative solutions to complex challenges
• Proficiency in IT tools (Outlook, Word, Excel, PowerPoint, and CRM systems)
• Educated to degree level or equivalent
• Previous experience in relevant field with focus on service delivery and line management
• Knowledge of statutory regulatory environment

Knowledge of statutory regulatory environment

• Amazing benefits
• Hybrid working