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Registration and insurance management representative iii

United States of America, Albany 19.62 - 26.49 USD / Hour · Job Posted February 20, 2026
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Job Description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Responsibility

  • Performs the functions of patient account management for individuals receiving services
  • Completes the tasks of insurance verification, obtaining precertification, completing credit statements, making payments plans, requesting deposits, initiating referrals to sponsorship programs
  • Coordinates account management through discharge and forwards accounts to the patient accounting office
  • Initiates appropriate contact with third-party payors to verify insurance benefits of patients
  • Documents information in an accurate and timely manner in the hospital computer system
  • Maintains a monitoring system of benefits throughout all inpatient stays
  • Obtains any signatures required to obtain verification and secure benefits
  • Informs patients of hospital financial policies
  • Establishes payment plans for patients according to these policies using results of credit statements
  • Assists patients in identifying resources to be used to meet their hospital obligation
  • Serves as an information channel for obtaining pre-certification approvals for elective and other inpatient stays, as required by third-party payors
  • Refers cases appropriately to physicians and Utilization Review for additional follow-up on medical information needed
  • Interviews responsible parties to determine credit status as a tool for securing patient accounts
  • Verifies information collected
  • Maintains confidentiality of all patient information
  • Exercises knowledge of sponsorship programs available to patients
  • Initiates the application process, including completing forms and scheduling appointments, based on results of credit statements and account history evaluations
  • Calculates deposit requirements for patients using knowledge of credit policy and hospital charges
  • Informs patients of deposit and requests payments
  • Coordinates collection of deposit amounts with Admitting Officers and Cashiers
  • Discusses pending admissions with physicians and their office staff to ensure proper information is received
  • Other duties as assigned

Requirements

  • High School diploma or equivalent and 4 years of experience in patient accounts related area required
  • Bachelor's degree preferred
  • Or equivalent combination of education and experience

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